Tiana Moana Bristol-Job
Porterhouse and Grill
White Rock,QLD
11
Years of experience
Dynamic Bartender Shift Manager with a proven track record at Porterhouse and Grill, enhancing team performance through effective training and innovative drink menu development. Skilled in inventory management and conflict resolution, I consistently elevated customer satisfaction and boosted sales, ensuring compliance with health and safety regulations while fostering a positive work environment.
Work History
Bartender Shift Manager
1 Year- Implemented training programs that improved team performance and service quality.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and events.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Supervised daily bar operations and ensured adherence to licensing regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised daily bar operations and ensured compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
Bartender Shift Manager
1 Year 1 Month- Supervised daily bar operations and ensured adherence to licensing regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, ordered supplies, and minimized waste through effective stock control.
- Developed seasonal drink menus based on customer preferences and market trends.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Coordinated staff scheduling to ensure optimal coverage during peak hours and events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
FOH Team Member
1 Year 1 Month- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall guest experience.
- Engaged with guests proactively to address inquiries or concerns, fostering positive interactions.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Level 1-4 Hospitality - Hospitality Management
Food And Beverage - Hospitality
Skills
Cleanliness standards
Ordering supplies
Promotions and events
Liquor restocking
Cash register operation
Customer service
New hire training
Menu memorization
Handling difficult customers
Responsible alcohol service
Hospitality service expertise
Changing beer kegs
Ordering bar supplies
Staff management
Bar restocking
Bar service preparation
Menu design
Cash and credit transactions
Maintaining a clean bar
Beer and wine recommendations
Upselling strategies
POS system operation
Ordering supplies
Scheduling staff
Employee coaching
Health and safety
Promotions and events
Beverage making
Liquor restocking
Customer service
Cash register operation
Suggestive selling
Outgoing personality
Inventory
Beverage preparation
New hire training
Menu memorization
Customer service expertise
Creative mixology
Handling difficult customers
Highly reliable
Responsible alcohol service
Dining room management
Hospitality service expertise
Food running
Changing beer kegs
Clear and effective communication
Sales expertise
Payment processing
Team training and development
Preparing garnishes
Professional appearance
Group reservations management
Ordering bar supplies
Staff management
Food service
Classic cocktails
Bar restocking
Wine and liquor expertise
Bar operations management
Menu design
Bar service preparation
Craft cocktail preparation
Beverage supply orders
Mixology
Outstanding customer service
Beer and wine recommendations
Maintaining a clean bar
Cash and credit transactions
Cocktail list development
Identification verification
Glassware management
Reliable and responsible
Team leadership
Staff supervision
Supply ordering and management
Employee supervision
Timeline
Bartender Shift Manager
Porterhouse and Grill
10.2024 - 10.2025Read More
Bartender Shift Manager
Mangere Bridge Tavern
12.2020 - 01.2022Read More
FOH Team Member
Sky City Convention Centre
11.2014 - 12.2015Read More
NZMA
Level 1-4 Hospitality from Hospitality Management
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NZMA
Food And Beverage from Hospitality
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