Tiani R. McLachlan
Burwood,VIC
Summary
Detail-oriented and highly organised professional with extensive experience in client service, administrative roles, and operational support in the renewable energy sector. Proven ability to manage multiple tasks, maintain accurate records, and provide exceptional support in fast-paced environments. Adept at problem-solving, regulatory compliance, and using technology to improve efficiency.
Overview
7
7
years of professional experience
Work History
Admin Operations Scoping Agent
Solar Battery Group
Box hill, VIC
10.2024 - 07.2025
- Scope residential and commercial sites using Nearmaps and Google to identify compliant locations for solar batteries and heat pumps across all states.
- Ensure all site assessments meet regional compliance and regulations for solar battery and heat pump installation.
- Create detailed proposals for customers using Open Solar and manage customer workflows.
- Track jobs, update statuses, and generate tickets for issues, costs, and project management in CRM and Excel.
- Maintain knowledge of industry regulations and ensure all operation phases adhere to legal standards.
- Managed client relationships and provided product knowledge for solar battery solutions.
Senior Hairdresser
Haize
Elwood, VIC
03.2023 - 07.2024
- Managed client appointments, handled financial transactions, and maintained client records.
- Utilised CRM systems to track client preferences and services.
- Provided high-level customer service and handled inquiries, demonstrating strong communication and problem-solving skills.
- Managed inventory of hair products and tools to ensure availability.
- Educated clients on proper hair care techniques and product usage.
- Trained junior staff on customer service best practices and technical skills.
- Collaborated with team members to enhance service quality and efficiency.
Senior Hairdresser
Amarah & Co Hair Studio
Cranbourne West, VIC
02.2022 - 03.2023
- Administered client consultations, maintained accurate records of services, and processed payments.
- Managed multiple client appointments and ensured smooth workflow.
- Provided advice on how best to manage different types of hair texture including thick, thinning or damaged hair.
2nd and 3rd Year Apprentice
Unishape Hair Design
Chelsea Heights, VIC
07.2020 - 02.2022
- Assisted with client data management and appointment scheduling.
- Attention to detail and accuracy in service delivery and record-keeping.
- Maintained cleanliness and organization of the salon environment daily.
- Supported senior stylists during complex hair treatments and styling sessions.
- Managed appointment schedules to optimize client flow and service efficiency.
1st Year Apprentice
Carmine and Co
Beaumaris, VIC
04.2019 - 07.2020
- Supported daily operations and learned administrative tasks including client interactions and scheduling.
- Assisted in daily maintenance and organization of work areas.
- Participated in training sessions to improve skillset and knowledge.
- Communicated effectively with supervisors to report progress and challenges.
Casual Worker/Service Deli Clerk
Chelsea Heights IGA
Chelsea Heights, VIC
04.2018 - 10.2018
- Managed inventory, performed data entry for stock, and maintained customer service standards.
- Operated machinery to assemble products efficiently and safely.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Education
Certificate - Professional Makeup Artistry
Australian Beauty School
Online12.2023
Paul Mitchell Colour Expert Certificate - Hairdressing
365 Salons
Port Melbourne, VIC08.2023
Certificate III - Hairdressing
Chisholm TAFE
Frankston, VIC11.2022
Completed Year 10 -
Parkdale Secondary College
Parkdale, VIC01.2018
Skills
- Scheduling
- Record-keeping
- Managing client data
- CRM systems
- Data entry
- Tracking
- Analysis
- In-depth knowledge of installation regulations for solar batteries and heat pumps
- Microsoft Office Suite
- Google Workspace
- Open Solar
- Nearmaps
- Strong communication skills
- Prioritising tasks
- Managing time efficiently
- Accuracy in details
- Proposal creation
References
- Lauren Griffin, Owner and Employer, Haize Hair, 0448 837 876
- Sharlee Purcell, Manager, Unishape Hair Design, 0455 656 664
Hobbies and Interests
- Data analysis and problem-solving activities
- Creative projects such as painting and drawing
- Using technology to enhance productivity and efficiency
- Pilates, yoga, etc. keeping healthy
Special Achievements And Awards
- Chelsea Primary Vice School Captain and Sports Captain - 2014
- Chelsea Primary School Academic Award - 2014
- ‘CONNECT’ Credit for Parkdale Ethics - 2017
- The World’s Greatest Shave (Volunteer) - 2019
- RAW Art Show (Volunteer) - 2021
Volunteer Roles
Parkdale Service - Acacia Avenue Kindergarten & Doveton College, Assisted with administrative tasks, document organization, and event support., Developed skills in managing tasks and supporting educational activities.
Timeline
Admin Operations Scoping Agent
Solar Battery Group
10.2024 - 07.2025
Senior Hairdresser
Haize
03.2023 - 07.2024
Senior Hairdresser
Amarah & Co Hair Studio
02.2022 - 03.2023
2nd and 3rd Year Apprentice
Unishape Hair Design
07.2020 - 02.2022
1st Year Apprentice
Carmine and Co
04.2019 - 07.2020
Casual Worker/Service Deli Clerk
Chelsea Heights IGA
04.2018 - 10.2018
Certificate - Professional Makeup Artistry
Australian Beauty School
Paul Mitchell Colour Expert Certificate - Hairdressing
365 Salons
Certificate III - Hairdressing
Chisholm TAFE
Completed Year 10 -
Parkdale Secondary College