Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Special Achievements And Awards
Volunteer Roles
Timeline
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Tiani R. McLachlan

Burwood,VIC

Summary

Detail-oriented and highly organised professional with extensive experience in client service, administrative roles, and operational support in the renewable energy sector. Proven ability to manage multiple tasks, maintain accurate records, and provide exceptional support in fast-paced environments. Adept at problem-solving, regulatory compliance, and using technology to improve efficiency.

Overview

7
7
years of professional experience

Work History

Admin Operations Scoping Agent

Solar Battery Group
Box hill, VIC
10.2024 - 07.2025
  • Scope residential and commercial sites using Nearmaps and Google to identify compliant locations for solar batteries and heat pumps across all states.
  • Ensure all site assessments meet regional compliance and regulations for solar battery and heat pump installation.
  • Create detailed proposals for customers using Open Solar and manage customer workflows.
  • Track jobs, update statuses, and generate tickets for issues, costs, and project management in CRM and Excel.
  • Maintain knowledge of industry regulations and ensure all operation phases adhere to legal standards.
  • Managed client relationships and provided product knowledge for solar battery solutions.

Senior Hairdresser

Haize
Elwood, VIC
03.2023 - 07.2024
  • Managed client appointments, handled financial transactions, and maintained client records.
  • Utilised CRM systems to track client preferences and services.
  • Provided high-level customer service and handled inquiries, demonstrating strong communication and problem-solving skills.
  • Managed inventory of hair products and tools to ensure availability.
  • Educated clients on proper hair care techniques and product usage.
  • Trained junior staff on customer service best practices and technical skills.
  • Collaborated with team members to enhance service quality and efficiency.

Senior Hairdresser

Amarah & Co Hair Studio
Cranbourne West, VIC
02.2022 - 03.2023
  • Administered client consultations, maintained accurate records of services, and processed payments.
  • Managed multiple client appointments and ensured smooth workflow.
  • Provided advice on how best to manage different types of hair texture including thick, thinning or damaged hair.

2nd and 3rd Year Apprentice

Unishape Hair Design
Chelsea Heights, VIC
07.2020 - 02.2022
  • Assisted with client data management and appointment scheduling.
  • Attention to detail and accuracy in service delivery and record-keeping.
  • Maintained cleanliness and organization of the salon environment daily.
  • Supported senior stylists during complex hair treatments and styling sessions.
  • Managed appointment schedules to optimize client flow and service efficiency.

1st Year Apprentice

Carmine and Co
Beaumaris, VIC
04.2019 - 07.2020
  • Supported daily operations and learned administrative tasks including client interactions and scheduling.
  • Assisted in daily maintenance and organization of work areas.
  • Participated in training sessions to improve skillset and knowledge.
  • Communicated effectively with supervisors to report progress and challenges.

Casual Worker/Service Deli Clerk

Chelsea Heights IGA
Chelsea Heights, VIC
04.2018 - 10.2018
  • Managed inventory, performed data entry for stock, and maintained customer service standards.
  • Operated machinery to assemble products efficiently and safely.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.

Education

Certificate - Professional Makeup Artistry

Australian Beauty School
Online
12.2023

Paul Mitchell Colour Expert Certificate - Hairdressing

365 Salons
Port Melbourne, VIC
08.2023

Certificate III - Hairdressing

Chisholm TAFE
Frankston, VIC
11.2022

Completed Year 10 -

Parkdale Secondary College
Parkdale, VIC
01.2018

Skills

  • Scheduling
  • Record-keeping
  • Managing client data
  • CRM systems
  • Data entry
  • Tracking
  • Analysis
  • In-depth knowledge of installation regulations for solar batteries and heat pumps
  • Microsoft Office Suite
  • Google Workspace
  • Open Solar
  • Nearmaps
  • Strong communication skills
  • Prioritising tasks
  • Managing time efficiently
  • Accuracy in details
  • Proposal creation

References

  • Lauren Griffin, Owner and Employer, Haize Hair, 0448 837 876
  • Sharlee Purcell, Manager, Unishape Hair Design, 0455 656 664

Hobbies and Interests

  • Data analysis and problem-solving activities
  • Creative projects such as painting and drawing
  • Using technology to enhance productivity and efficiency
  • Pilates, yoga, etc. keeping healthy

Special Achievements And Awards

  • Chelsea Primary Vice School Captain and Sports Captain - 2014
  • Chelsea Primary School Academic Award - 2014
  • ‘CONNECT’ Credit for Parkdale Ethics - 2017
  • The World’s Greatest Shave (Volunteer) - 2019
  • RAW Art Show (Volunteer) - 2021

Volunteer Roles

Parkdale Service - Acacia Avenue Kindergarten & Doveton College, Assisted with administrative tasks, document organization, and event support., Developed skills in managing tasks and supporting educational activities.

Timeline

Admin Operations Scoping Agent

Solar Battery Group
10.2024 - 07.2025

Senior Hairdresser

Haize
03.2023 - 07.2024

Senior Hairdresser

Amarah & Co Hair Studio
02.2022 - 03.2023

2nd and 3rd Year Apprentice

Unishape Hair Design
07.2020 - 02.2022

1st Year Apprentice

Carmine and Co
04.2019 - 07.2020

Casual Worker/Service Deli Clerk

Chelsea Heights IGA
04.2018 - 10.2018

Certificate - Professional Makeup Artistry

Australian Beauty School

Paul Mitchell Colour Expert Certificate - Hairdressing

365 Salons

Certificate III - Hairdressing

Chisholm TAFE

Completed Year 10 -

Parkdale Secondary College
Tiani R. McLachlan