Tian Long Niu
https://www.linkedin.com/in/tino-niu-5bb224213/
Summary
A passionate and enthusiastic university student that is studying Information Systems majoring in Web and App Development. Ready to take on any challenges and embrace growth as an individual and skills in all areas through new experiences and opportunities.
Am extremely reliable and dedicated, which can be shown through many extracurricular activities and volunteering activities in university.
Overview
13
13
years of professional experience
Work History
Customer Success Specialist & Quality Assurance
Checked Australia
North Sydney, NSW
04.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked on managing new platform for company.
- Undertaking quality assurance of check applications, identifying and resolving issues quickly.
- Liaising with product and development teams to ensure we are improving.
Head Volleyball Coach
Going Global Volleyball Club
Sydney, NSW
03.2020 - Current
- Instructed players, both individually and in groups, on rules and regulations for volleyball.
- Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
- Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
- Monitored status of volleyball athletes and developing a strengthening program according to each individuals needs.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Working with athletes to improve their communication skills and teamwork.
Volleyball Referee
New South Wales Volleyball Refereeing Association
Sydney Olympic Park, NSW
01.2016 - Current
- Studied basics and intricacies of volleyball and exhibited clear and unchallenged expertise during officiating.
- Promoted participant safety and engagement and taught and enforced safe volleyball practices.
- Participated regularly in volleyball officiating training to keep skills and knowledge current.
- Displayed courteous, friendly attitude and served as positive role model in volleyball matches.
- Resolved complaints or claims of infractions by participants and assessed actions required while maintaining constant control of match.
- Officiated 30+ games yearly over 6-year period.
Customer Service
Calvin Klein DFO Homebush
01.2018 - 01.2020
- Communicating and working together to complete tasks at hand.
- Handling POS machine and sales
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Information Technology - Web and Mobile App Development
Macquarie University
Bachelor of Sports And Exercise Science -
Australian Catholic University
2020
Higher School Certificate (HSC) -
Greystanes High School
2018
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Self-Motivated
- Team building
- Leadership
- Organization and Time Management
- Decision Making
- Good listening skills
- Fluent in 3 Languages (English, Mandarin, Cantonese)
- Coding (HTML, CSS, JavaScript, Java)
Hobbies
- Sports (Volleyball, Basketball)
- Coding (Frontend - HTML, CSS, JavaScript, Java)
- Music
- Gaming
- Fashion
Referrals
Available upon request
Timeline
Customer Success Specialist & Quality Assurance
Checked Australia
04.2021 - Current
Head Volleyball Coach
Going Global Volleyball Club
03.2020 - Current
Customer Service
Calvin Klein DFO Homebush
01.2018 - 01.2020
Volleyball Referee
New South Wales Volleyball Refereeing Association
01.2016 - Current
Bachelor of Information Technology - Web and Mobile App Development
Macquarie University
Bachelor of Sports And Exercise Science -
Australian Catholic University
Higher School Certificate (HSC) -
Greystanes High School
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