Tianlong(Justin) CHAO
Glen Waverley,Australia
Summary
I’m Tianlong (Justin) Chao, a motivated and outgoing Commerce student majoring in Accounting at Monash University. Currently working as a Barista at Starbucks Coffee, I’ve developed strong customer service, communication, and teamwork skills through working in fast-paced environments. I’m recognised for my reliability, attention to detail, and positive attitude in delivering quality service. Outside of work, I enjoy staying active through gym training and basketball, which helps me build focus, discipline, and resilience that carry through to both my studies and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BARISTA
Starbucks Coffee
The Glen, Australia
12.2022 - Current
- Prepared and served a wide range of beverages while maintaining high standards of quality, presentation, and store cleanliness.
- Developed strong customer service and communication skills through daily interaction with diverse clientele.
- Collaborated effectively with team members to ensure smooth workflow during peak hours.
- Strengthened ability to work under pressure by efficiently managing high beverage volumes and time-sensitive orders.
TEAM MEMBER
7/Eleven
Glen Waverley, Australia
01.2022 - 09.2022
- Operated and managed the store independently during shifts, delivering efficient service while ensuring a clean and organised environment.
- Handled cash transactions, replenished stock, and maintained compliance with store safety and hygiene standards.
- Strengthened communication and interpersonal skills through daily customer engagement and problem-solving in a fast-paced setting.
Education
Commerce degree - accounting major
Monash University
Clayton, VIC, Australia12.2025
Graduated -
Glen Waverley Secondary College
Glen Waverley, VIC, AustraliaSkills
- Time management
- Interpersonal skills
- Friendly, courteous, and service-oriented
- Poised under pressure
- Strong and cohesive teamwork abilities
- Product knowledge
- Creativity in sales approaches
- Attention to detail
- Multitasking Abilities
- Problem solving
- Sales expertise
- Multitasking and organization
- Customer relations
Hobbies and Interests
- Gym
- Basketball
Languages
- English, Full Professional
- Chinese (Mandarin), Native/Bilingual
Activities
- Participated in the Tech Crew for three years in high school as a GWSC Tech Crew member at Glen Waverley Secondary College supporting events by managing audio-visual equipment, lighting, sound, and stage setup. Gained hands-on experience in photography, videography, and stage management while working collaboratively with a team to ensure the smooth running of school productions, fundraisers and community events.
- U/14 Boys MVP for Glen Iris Scorpions Basketball
- U16 Section 6 Premiers in Waverley Basketball Association
- Ladder and Scaffold Safety Training Course Completed 2018 in Glen Waverley Secondary College
Certification
- Working with children check
- Full Victorian Driver's License
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
BARISTA
Starbucks Coffee
12.2022 - Current
TEAM MEMBER
7/Eleven
01.2022 - 09.2022
Commerce degree - accounting major
Monash University
Graduated -
Glen Waverley Secondary College