Tianna Baricevic
Jordan Springs,NSW
Summary
Experienced Laborer with background working in multiple work settings. Skillfully build temporary structures, mix preparations and cut materials to meet job requirements. Good communication and problem-solving abilities. Hardworking General Laborer with experience in various roles with high focus on quality and safety.
Skilled in mechanical operations and equipment repair and maintenance. Collaborates with team members to support operation with the goal of increasing productivity and being sustainable
Overview
7
7
years of professional experience
1
1
Certification
Work History
Labourer/ Gatekeeper
John Holland
Sydney, NSW
01.2024 - 06.2024
- Maintained accurate records of inventory and deliveries on to site.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
Service Advisor
Gerald Slaven Belconnen
Canberra
03.2022 - 01.2023
- Communicate extremely well with customers to ensure they understand the repair processes being carried out on their vehicle
- Book customers servicing and diagnostics in an appropriate time frame that suits both the customer as well as the workshop
- Follow up with the parts department to accommodate time to finalize repairs on outstanding vehicles
- Ensure correct paperwork is with JobCards, Warranty paperwork as well as history of the vehicle to help Technicians further diagnose
- Maintain a high level of communication between all departments and staff
- Liaise with fleet companies to seek approval for repairs to be carried out
- Communicate between departments to ensure a high level of customer satisfaction.
Service Manager
Canberra Harley Davidson
Canberra
01.2021 - 03.2022
- Ensure technicians carry out all aspects of services, communicate with customers about any work needing to be carried out
- Monitor and schedule all internal, retail and new bikes on a daily schedule to ensure smooth operations each day
- Use exceptional time management skills to carry out company budgeting, marketing & administration
- Print off daily job schedules, ensure there are no clashes of jobs and prioritize work to be carried out to ensure high customer satisfaction
- Maintain a high level of communication between all departments and staff as well as reiterate company monthly goals
- Ensure correct database management is carried out to the highest standard.
Customer Care Advisor
Capital Smart
07.2021 - 10.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Documented conversations with customers to track requests, problems and solutions
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Documented customer inquiries and feedback and entered service delivery suggestions in the company database
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Second Year Apprentice
Volvo
06.2017 - 04.2019
- Read and interpret equipment manuals and work orders to perform required maintenance and service
- Drove and utilized company vehicle to transport tools, materials, equipment and supplies to work sites
- Carried out cleaning duties in workshop as well as motor vehicles
- Introduced a new paper filing system for company records
- Introduced an electronic data base system for inventory
- Carried out both computer and visual diagnostics
- Displayed high levels of customer service
- Excellent driving and parking skills.
Education
Certificate 3 in Civil And Plant Operations
HEALTH & SAFETY ADVISORY SERVICE P/L
Emu Plains Certificate 3 in light vehicle technology -
Vantage Automotive
High School Certificate -
Richmond High School
Skills
- Report generation
- Conflict mediation
- Data evaluation
- Truck loading and unloading
- Equipment Maintenance
- Material Handling
- Equipment Operation
- Machinery Maintenance
- Punctual and Reliable
- Customer relations
- Payment processing
- Quality control
- Materials transport
- Records management
- High-Energy Attitude
- Project Management Abilities
References
Available upon request
Certification
- Manual license
- White card
- Traffic control card
Timeline
Labourer/ Gatekeeper
John Holland
01.2024 - 06.2024
Service Advisor
Gerald Slaven Belconnen
03.2022 - 01.2023
Customer Care Advisor
Capital Smart
07.2021 - 10.2021
Service Manager
Canberra Harley Davidson
01.2021 - 03.2022
Second Year Apprentice
Volvo
06.2017 - 04.2019
Certificate 3 in Civil And Plant Operations
HEALTH & SAFETY ADVISORY SERVICE P/L
Certificate 3 in light vehicle technology -
Vantage Automotive
High School Certificate -
Richmond High School
- Manual license
- White card
- Traffic control card
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