Tianna Casey
Wickham,NSW
Summary
I have many years experience in customer-facing roles within the hospitality sector. I am looking to further broaden my skills and to really make an impact. I would be a very reliable and enthusiastic addition to your team.
Overview
5
5
years of professional experience
Work History
Receptionist
Hughes Jenkins Solicitors
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Bartending/ Gaming Assistant
Premier Inn Hotel
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ensured that the gaming room was neat, fixed any issues with the machines and the customers were satisfied
Analytical Development Technician
PCI Pharmaceuticals
09.2022 - 06.2023
- Completed test methods and procedures to check safety
- Assisted with equipment and method qualification and validation activities.
- Brainstormed and implemented corrective and preventive actions.
- Created and maintained precise and accurate models, charts and reports.
Medicine Counter Assistant
Lewis' Pharmacy
03.2022 - 09.2022
- Ensured the safe and correct transfer of dispensed items to patients
- Identified medicine related problems or queries and brought these to the attention of the pharmacist
- Answered queries on the supply and availability of medicines, where it was within my competence
- Assisted with stock control and the maintenance of reasonable stock levels within the pharmacy
- Maintained an up-to-date knowledge of over-the-counter remedies and minor ailments by reading journals, product information and training resources.
Warehouse Operative
AMAZON
08.2021 - 03.2022
- Pull warehouse items from the shelves based on number, size, colour, quantity, and quality requirements, ensuring that orders are accurate.
Au Pair in Italy
The Taioli Family
01.2021 - 04.2021
- I was responsible for 4 children ranging from the age of 4 up to 15
- As you can imagine this is a big responsibility and requires discipline, patience and steadiness
- I was able to handle stress daily
- I was immersed in the culture of a new country
- I had to adapt to a new way of life through intercultural flexibility and adaptability to the new environment and was able to integrate quickly and without much difficulty
- This experience definitely built my self-confidence by fully getting out of my comfort zone and throwing myself into the experience.
Bartender / Waitress
Henry’s Café Bar
08.2018 - 09.2020
- Working at Henry’s allowed me to work on my time management and prioritisation skills when dealing with a busy bar/ restaurant while also adhearing to my university commitments
- It helped build my confidence when working under pressure, by making fast and sensible decisions whillst having a lot of drunken and difficult customers to attend to
- I was also able to act on first aid situations, needing quick decision making, ringing 999 and being calm in a stressful situation.
Education
Law and Criminology (LLB) Undergraduate Degree - Law (Pre-Law)
Cardiff University
07.2020
High School Diploma -
St. John’s Baptist High School
Wales, UK08.2017
Skills
- Full use of all Microsoft applications
- Confident with remote communication tools eg Zoom, Skype, Dropbox
- Communication and Active Listening
- Teamwork and Responsibility
- Problem Solving and Critical Thinking
- Flexibility and Adaptability
- Customer Service and Attention to Detail
- Time/ Task Management
Languages
English
Welsh
Personal Information
Driving License: Full UK Driving License (08/06/16)
Volunteer Experience
Think Pacific - Fiji 2019, For 4 weeks I volunteered in a rural Fijian village, teaching young children English and Mathematics, as well as sports coaching., It was very important to deliver a quality experience to these young children, many of whom hadn't received one to one support before and were falling behind in their classes., To ensure the work that I produced was accurate and of a high standard, I planned lessons in advance and asked my TP leaders for tips on how I could improve my lessons further to help the children get the most out of the experience as they could.\
Think Pacific - Fiji 2023. I went back to Fiji to lead two projects of 27 volunteers and 30 Fijian youths, over the course of 3 months. This required a lot of planning to ensure that both projects went smoothly and that all volunteers built great relationships with the youth and the community. It also ensured that all project aims were carried out to make for a successful project for both the charity and the Fijian villages.
Hobbies and Interests
Playing piano, keeping fit at the gym and a real passion for travel and exploring new culture.
References
Available on request
Timeline
Bartending/ Gaming Assistant
Premier Inn Hotel
08.2023 - Current
Analytical Development Technician
PCI Pharmaceuticals
09.2022 - 06.2023
Medicine Counter Assistant
Lewis' Pharmacy
03.2022 - 09.2022
Warehouse Operative
AMAZON
08.2021 - 03.2022
Au Pair in Italy
The Taioli Family
01.2021 - 04.2021
Bartender / Waitress
Henry’s Café Bar
08.2018 - 09.2020
Receptionist
Hughes Jenkins Solicitors
Law and Criminology (LLB) Undergraduate Degree - Law (Pre-Law)
Cardiff University
High School Diploma -
St. John’s Baptist High School