Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Fenton

Dakabin,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate for career progression and experienced working remotely. Seeking a career change with an exciting, rewarding position and new career goals.

Overview

9
9
years of professional experience

Work History

Disability Support Worker

CPL
10.2023 - Current
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.

Delivery Driver

DoorDash
10.2022 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Worked overnight shifts during peak periods to meet coverage needs.

Retention Advisor

Youi Insurance
10.2018 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Resolved problems, improved operations, and provided exceptional service
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Worked flexible hours, night, weekend, and holiday shifts
  • A02 Processing Office –

Client Relations Officer

Department Of Transport And Main Roads
08.2022 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.

Processing Officer

Department Of Transport And Main Roads
06.2017 - 10.2018
  • Scanning/faxing
  • Entered and maintained departmental records in company database
  • Collected, validated, and distributed information to employees
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
  • ROI to interstate authorities
  • Prioritized and organized workload based on risk and severity to meet deadlines.
  • Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.

Personal Assistant

Relient Demolition
03.2017 - 05.2017
  • Printing and preparing site plans
  • Assisting drafting demolition quotes
  • Stocktake of tools and equipment
  • Ordering stationary
  • Maintained appropriate filing of personal and professional documentation
  • Sourced and ordered office equipment and supplies
  • Displayed absolute discretion at handling confidential information.

Receptionist

Ray White Deception Bay
02.2016 - 02.2017
  • Archiving tenant applications
  • Processing rental application
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered central telephone system and directed calls accordingly
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Receptionist

Sarina Russo Job Access Caboolture
06.2015 - 09.2015
  • Ordering stationary and office supplies
  • Booking and re-scheduling appointments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Education

First Aid & CPR
11.2023

Certificate II in volunteering -

Bribie Island State High School
2014

Skills

  • Retention Strategies
  • Customer Complaint Resolution
  • Staff Training
  • Staff Supervision
  • Work Planning and Prioritization
  • Calendar Management
  • Customer Service
  • Verbal and Written Communication
  • Inventory and Supply Management
  • Recordkeeping
  • Leadership

Timeline

Disability Support Worker

CPL
10.2023 - Current

Delivery Driver

DoorDash
10.2022 - Current

Client Relations Officer

Department Of Transport And Main Roads
08.2022 - 10.2022

Retention Advisor

Youi Insurance
10.2018 - Current

Processing Officer

Department Of Transport And Main Roads
06.2017 - 10.2018

Personal Assistant

Relient Demolition
03.2017 - 05.2017

Receptionist

Ray White Deception Bay
02.2016 - 02.2017

Receptionist

Sarina Russo Job Access Caboolture
06.2015 - 09.2015

First Aid & CPR

Certificate II in volunteering -

Bribie Island State High School

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Tianna Fenton