Tianna Kundert

Moved into another role within the company to expand knowledge and responsibilities.

Utilised in-depth product understanding to onboard clients achieving a high level client satisfaction and retention. Developed project and time management skills through the handing of many different large and small projects at one time

while deepening technical knowledge and internal company processes.

Promoted to an Analyst role after demonstrating strong problem-solving and technical capabilities.

Responsible for managing a high volume of support requests via calls and emails, troubleshooting hardware including Point-of-Sale systems and peripherals, and escalating issues through the appropriate channels.

Developed an in-depth technical understanding of Point-of-Sale and its applications. Acting as the first point of escalation for the support team. Training new hires as well as providing guidance and ensuring consistent team performance.

Gained a range of skills and experience across high-profile venues, including Marvel Stadium and multiple Australian Opens at Melbourne Park. Responsibilities included leading small teams, stock control and cash handling. As well as overseeing outlet operations in fast-paced, high-pressure environments. Trusted to coordinate staff and organise outlets during major events, consistently delivering efficient and professional service.

Performed a variety of operational duties, including establishing and organising a temporary outlet, directing and training staff, overseeing cash handling and reconciliation, and managing stock control and ordering.

Demonstrated strong leadership and adaptability in a fast-paced environment, and in 2019 was awarded “Ace of the Tournament” in recognition of hard work and rapid adaptation during the event.

Worked in a high-pressure, fast-paced environment, consistently preparing quality coffee with speed and accuracy. Developed and refined skills in latte art, customer service, and stock control while maintaining a high standard of service.

Worked across a range of venues and events, gaining experience in delivering high-quality service in diverse environments. This included supporting high-profile functions such as weddings and fundraisers at prestigious sites including the National Gallery of Victoria (NGV) and the Melbourne Museum.