Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIANNYU LIU

Homebush,New South Wales

Summary

Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Salesperson

Person
02.2024 - Current
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Built diverse and consistent sales portfolio.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Increased sales and customer satisfaction through personalized servicing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
  • Worked with loss prevention in monitoring shopper behavior.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Negotiated prices, terms of sales and service agreements.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Located merchandise across various stores to address customer needs.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Implemented effective sales strategies to maximize revenue generation.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Volunteer

Church Youth Group
08.2017 - 08.2017
  • Assisted with special events and programs.
  • Maintained church grounds to upkeep clean, safe and tidy presentation.
  • Coordinated with other volunteers to create a welcoming environment at worship services and special events.
  • Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong interpersonal communication skills to convey information to others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Managed event logistics for holiday celebrations, ensuring smooth operations and enjoyable experiences for all attendees.

Education

Bachelor of Arts - Digital Media

University of Tech Sydney
Sydney, NSW
11.2023

Skills

  • Prospecting
  • Product Merchandising
  • Building rapport
  • Merchandise Receiving and Handling
  • Reliable and Responsible
  • Stock replenishment
  • Inventory Management
  • Positive Customer Engagement
  • Store Opening and Closing
  • Engaging with Diverse Customers
  • Team Cooperation
  • Merchandise Recommendations
  • Customer Service
  • Friendly and Helpful
  • Adaptable and Flexible
  • Merchandising and Display
  • Store maintenance
  • Gift Wrapping
  • Fashion sense
  • Honest and Dependable
  • Basic Mathematics
  • Safety and Cleanliness Standards
  • Product and Service Sales
  • Promotional planning
  • Needs analysis
  • Sales Presentations
  • Customer care
  • Customer Needs Assessment
  • Product description
  • Upselling and Cross Selling
  • Referral Marketing
  • Referral Marketing
  • Self-Directed
  • Organization and Time Management Active

Timeline

Salesperson

Person
02.2024 - Current

Volunteer

Church Youth Group
08.2017 - 08.2017

Bachelor of Arts - Digital Media

University of Tech Sydney

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TIANNYU LIU