TIANPENG YANG

• Maintain and repair farm equipment to ensure optimal performance and efficiency.
• Diagnose faults, organize requested parts , and provide service guidance to local mechanical contractors working for KAI, ensuring smooth workshop operations.
• Perform Pre-Delivery Inspections (PDI) for CNH products and process warranty claims.
• Maintain parts inventory levels based on parts requests while adhering to CNH ordering terms, with a focus on CNH filters annually and pre-season maintenance parts for headers.

- Conduct Pre-Delivery Inspections (PDI) on CNH products to ensure quality before delivery, maintain accurate warranty documentation, and enhance customer satisfaction;

-Provide 24/7 support for customer inquiries regarding field operations, leveraging e-Tim and other available resources. Gather all relevant information and promptly submit ASiST reports to request technical support efficiently.

- Visit customers alongside the sales department to monitor equipment performance and usage in the field. Gather customer feedback and relay it to the CNH quality department.

- Respond to local dealers' ASiST reports and report major failures to Central CNH Belgium. Before an official solution is developed, provide customers with feasible field solutions to ensure their equipment remains operational.