Tianya Hetherington
South Bodallin,WA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
17
17
years of professional experience
Work History
Cashier
Woolworths
Derby, WA
02.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Barista
Harvey Bakery
Harvey, WA
04.2013 - 03.2014
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Wrapped, labeled and dated food items for sale.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Restocked product displays based on demand and projected sales.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Provided customers with product details, coffee blends and preparation descriptions.
- Described menu items to customers and suggested appealing products.
- Input orders into point of sale system and handled customer payments.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Barista
Poco Loco
Bunbury, WA
02.2010 - 01.2012
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
Education
High School Diploma -
Eaton Community College
Eaton, WASkills
- Cash Handling
- Customer Service
- POS Systems
- Payment Processing
- Cooperative Attitude
- Employee Training
- Inventory Stocking
- Product Scanning
- Work Task Prioritization
- Sweeping and Mopping
- Price Identification
- Honest and Ethical
- Feedback Acceptance
- Honest and Dependable
- Policies and Procedures
- Reliable and Responsible
- Complaint Resolution
- Problem-Solving
- Customer Transactions
- Credits and Refunds
- Customer Relations
- Cleaning and Sanitizing
- Problem Solving
- Cash Register Operations
- Merchandise Restocking
- Scanner Operations
- Cash Drawer Balancing
- Ordering and Stocking
- Customer Assistance
- Staff Mentoring
- Liquor Regulations and Compliance
- ID Verification
- Issue Resolution
Timeline
Cashier
Woolworths
02.2023 - Current
Barista
Harvey Bakery
04.2013 - 03.2014
Barista
Poco Loco
02.2010 - 01.2012
High School Diploma -
Eaton Community College