Tiara Gould
Upper Coomera,QLD
Summary
Reliable Customer Service Professional experienced in retail, hospitality, and fast-paced environments. Achieved high customer satisfaction through effective communication, conflict resolution, and coaching team members on best practices. Focused on maintaining operational standards, ensuring cleanliness, and delivering exceptional service in dynamic settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service
Reddy Express Shell Service Station Truck Stop
Coomera, Qld
01.2026 - Current
- Provided customer service in fast-paced, high-responsibility environment, ensuring timely support and resolution for customer needs.
- Ensured guest satisfaction by providing exceptional customer service.
- Oversaw customer service operations for order inquiries, returns, and complaints, facilitating smooth resolution processes.
- Provided customer service support related to payment inquiries.
- Guided team members to enhance customer service skills on proper customer service techniques.
- Initiated positive interactions with guests upon arrival and provided friendly customer service.
- Worked independently on shifts and managed multiple responsibilities
Ride Operator
Dreamworld
Coomera, Qld
12.2023 - 07.2025
- Followed strict safety procedures to ensure guest's' safety
- Operated equipment in high volume environments, ensuring smooth ride operations and guest satisfaction.
- Enforced height, health, and rider safety requirements.
- Ensured safety of guests by enforcing ride and park policies.
- Guided guests through queue lines and boarding areas, enhancing overall guest experience and flow.
- Pulled down safety bars and secured riders according to specified attraction details.
- Responded quickly to ride stoppages and guest concerns.
- Responded promptly to ride stoppages and guest concerns, maintaining safety and ensuring guest trust.
- Directed guests through queue lines and boarding areas.
- Guided guests with clear instructions and friendly service.
- Maintained cleanliness of work areas
Team Member
Nandos
Coomera, Qld
06.2023 - 12.2023
- Provided customer service in a fast paced hospitality environment
- Took orders and processed transactions to ensure efficient service delivery.
- Took orders and handled transactions
- Prepared food following hygiene and safety standards
- Followed food safety, hygiene, and allergy procedures in Nando's.
- Operated tills and accurately processed customer orders to enhance transaction efficiency.
- Assisted team members during peak shifts to maintain high service standards.
- Followed food safety, hygiene, and allergy procedures at Nando's.
Retail Style Assistant
Colette
01.2022 - 01.2023
- Guided customers in product selection and provided personalized styling advice to enhance shopping experience
- Processed sales transactions and managed cash handling to ensure accurate financial records
- Ensured store presentation and visual merchandising standards were met to create an inviting shopping environment
- Processed sales transactions and handled cash
Team Member
KFC
01.2019 - 11.2019
- Provided prompt, friendly customer service to enhance guest satisfaction
- Operated effectively during peak service periods to support team workflow
- Handled food preparation and maintained hygiene standards
- Cleaned and organized work areas to ensure a tidy and safe environment.
Team Member
Origin Kebabs
01.2017 - 01.2018
- Processed customer orders and managed cash transactions, ensuring accuracy and efficiency
- Prepared food and upheld cleanliness standards to enhance customer experience
- Operated effectively under tight deadlines in a busy setting
- Operated effectively in high-pressure, fast-paced environment to meet customer demands
Customer Service Representative
Fisherman's Daughter
01.2016 - 01.2017
- Delivered consistent customer service
- Maintained a clean and organized workspace
- Collaborated with team members on various tasks to achieve goals. within a team
- Explained daily specials, menu items, and seafood availability to guests.
- Processed phone orders and takeout requests for fresh fish selections.
- Coordinated order pickup with kitchen and front counter staff.
- Supported cash handling and payment processing at service register.
- Worked collaboratively within a team
- Supported cash handling and payment processing at the service register.
Education
Upper Coomera State College
Upper Coomera, QldSkills
- Customer service & communication
- Strong customer service
- Sales & upselling
- Guest engagement
- Cash handling and POS systems
- POS systems
- Cash handling
- Fast-paced adaptability
- Safety compliance
- Conflict resolution
- Problem solving
- Situational awareness
- Collaborative reliability
- Time management
- Store maintenance
Personal Information
Driving License: P2 drivers license
Certification
RSA (Responsible service of Alcohol), White card, P2 drivers license, Full working rights
ADDITIONAL EXPERIENCE
Driving License: P2 drivers license
Timeline
Customer Service
Reddy Express Shell Service Station Truck Stop
01.2026 - Current
Ride Operator
Dreamworld
12.2023 - 07.2025
Team Member
Nandos
06.2023 - 12.2023
Retail Style Assistant
Colette
01.2022 - 01.2023
Team Member
KFC
01.2019 - 11.2019
Team Member
Origin Kebabs
01.2017 - 01.2018
Customer Service Representative
Fisherman's Daughter
01.2016 - 01.2017
Upper Coomera State College