Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiarla Keating

Curlewis,VIC

Summary

An organized and dependable candidate with a successful track record of managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on added responsibilities in order to meet team goals. With extensive experience in hospitality and customer service, coupled with a hardworking nature and detail-oriented approach, I am poised to contribute effectively to the success of your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mental Health Trainee

Mind Australia
07.2024 - Current

Mental Health Support Workers deliver personalised support services and works collaboratively with clients to achieve their recovery goals through one-to-one support, shared supports, workshops and group work facilitation to enhance recovery, personal growth and activities of daily living.

  • Maintaining client records and monitoring a client’s progress.
  • Develop and review recovery plans.
  • Provide emotional support through basic counselling services.
  • Performing comprehensive risk assessments to ensure safety.
  • Educating families and the wider community groups about mental health issues.

Team Member

Bunnings Warehouse
09.2023 - 08.2024
  • Stock replenishment
  • Cash handling
  • Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
  • Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Team Member

Kmart
07.2022 - 09.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.

Childcare Trainee

Twinkle Kids
02.2023 - 07.2023
  • Enhanced children''s development by incorporating educational activities and games into daily routines.
  • Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
  • Supported children with special needs through tailored care and attention, enabling them to fully participate in group activities.
  • Promoted healthy habits by teaching children about hygiene practices and providing nutritious snacks.
  • Strengthened parent-teacher communication through regular updates on each child''s progress and achievements.
  • Improved safety standards within the childcare facility by regularly assessing risks and implementing preventative measures.
  • Developed strong relationships with families, fostering trust and open communication between parents and staff members.

Ride Operator (Winter Glow Event)

Adventure Park
06.2023 - 07.2023
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.

Crew Member

McDonalds
02.2021 - 08.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

Bachelor of Psychology Honors - Psychology

Deakin University
01.2028

Certificate IV Mental Health - Mental Health Services

Victorian University
Melbourne
12.2025

VCE Completion -

Newcomb Secondary College
11.2023

Skills

  • Workplace Safety
  • Complaint resolution
  • Problem-Solving
  • Decision-making capabilities
  • Safety understanding
  • Collaboration and Teamwork
  • Goal Setting and Achievement
  • Verbal and written communication
  • Integrity Honesty and Empathy
  • Valid Driver's License
  • First Aid/CPR
  • Teamwork and Collaboration

Certification

Working with childrens check

NDIS screening check

NDIS worker orientation module

Workplace health and safety module

First aid/ CPR




Timeline

Mental Health Trainee

Mind Australia
07.2024 - Current

Team Member

Bunnings Warehouse
09.2023 - 08.2024

Ride Operator (Winter Glow Event)

Adventure Park
06.2023 - 07.2023

Childcare Trainee

Twinkle Kids
02.2023 - 07.2023

Team Member

Kmart
07.2022 - 09.2023

Crew Member

McDonalds
02.2021 - 08.2022

Bachelor of Psychology Honors - Psychology

Deakin University

Certificate IV Mental Health - Mental Health Services

Victorian University

VCE Completion -

Newcomb Secondary College
Tiarla Keating