Tiarn Towers
Blackbutt ,Nsw
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction.
Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 10+ years of experience.
Overview
13
13
years of professional experience
Work History
Support Worker
NDIS Participants
Flinders
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Support Worker
Zest
Wollongong, NSW
01.2019 - 10.2019
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented client progress and activities in accordance with agency policies and procedures.
Hairdresser
Bella Chevoe
Windang, NSW
04.2016 - 04.2018
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Resolved guest complaints about service or style.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Aged Care Worker
Uniting
Gerringong, NSW. Unanderra, NSW.
02.2011 - 04.2015
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Maintained frequent supervision of residents unable to call for assistance.
- Scheduled and accompanied clients to medical appointments.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Conferred with supervisor to discuss patient condition and medical care.
- Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Certificate III - Hairdressing
South Coast Academy
Shellharbour, NSW07.2016
Certificate III - Aged Care
Uniting Care
Gerringong, NSW05.2013
Year 12 -
Lake Illawarra HIgh School
Lake Illawarra, NSW11.2010
Skills
- Trustworthy , caring , empathetic
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Documentation abilities
- Professional boundaries
Timeline
Support Worker
NDIS Participants
02.2023 - Current
Support Worker
Zest
01.2019 - 10.2019
Hairdresser
Bella Chevoe
04.2016 - 04.2018
Aged Care Worker
Uniting
02.2011 - 04.2015
Certificate III - Hairdressing
South Coast Academy
Certificate III - Aged Care
Uniting Care
Year 12 -
Lake Illawarra HIgh School