Tiarna Andrew
Melbourne,VIC
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in staff training and inventory management, ensuring high standards in operations and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Esperanza Verde
Peru
11.2024 - 02.2025
- Rescued injured wildlife and provided immediate care and rehabilitation.
- Maintained cleanliness and organization in animal enclosures and facilities.
- Collaborated with team members to develop rescue protocols and procedures.
- Documented animal conditions and care procedures for reporting purposes.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Assessed risk factors associated with human-wildlife conflict scenarios within designated areas.
- Developed strategies for releasing rehabilitated animals back into their natural habitat safely.
Supervisor
IGA
Fairfield, VIC
07.2023 - 10.2024
- Supervised daily operations and ensured compliance with company policies.
- Managed staff schedules to maintain adequate coverage during peak hours.
- Trained new employees on store procedures and customer service standards.
- Assisted in inventory management and stock replenishment processes.
- Monitored cash handling procedures for accuracy and security.
- Resolved customer complaints efficiently to enhance satisfaction levels.
E-Commerce Assistant
Phoenix and Spruce
Ivanhoe, VIC
05.2022 - 06.2024
- Coordinated order fulfillment processes ensuring timely shipping and customer satisfaction.
- Assisted in creating and optimizing product descriptions for improved search visibility.
- Analyzed customer feedback to recommend enhancements to website usability and design.
- Maintained cleanliness and organization of the work area for safety compliance.
- Handled materials and supplies, ensuring proper inventory management.
Retail Sales Associate
Mister Minit
Multiple locations, VIC
08.2019 - 05.2022
- Assisted customers with product selection and provided detailed information.
- Managed cash register operations and processed customer transactions efficiently.
- Maintained store displays and ensured inventory was well-organized and stocked.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to ensure a smooth workflow during peak hours.
Education
Associate of Applied Science - Health Sciences
RMIT University
Melbourne, VIC10-2021
Bachelor of Arts - Bachelor of Criminology And Psychology
RMIT University
Melbourne, VICSkills
- Inventory management
- Customer service
- Staff training
- Effective communication
- Attention to detail
- Conflict resolution
- Reliability and punctuality
- Leadership qualities
- MS office
- Telephone and email etiquette
Affiliations
- Volunteering at music festivals; Meredith, Golden Plains, Laneway, Strawberry Fields
- Volunteering for animal rescue organizations: Humane Animal Rescue VIC, Esperanza Verde
Certification
- RSA
- Food Safety Certificate
Timeline
Volunteer
Esperanza Verde
11.2024 - 02.2025
Supervisor
IGA
07.2023 - 10.2024
E-Commerce Assistant
Phoenix and Spruce
05.2022 - 06.2024
Retail Sales Associate
Mister Minit
08.2019 - 05.2022
Associate of Applied Science - Health Sciences
RMIT University
Bachelor of Arts - Bachelor of Criminology And Psychology
RMIT University
Similar Profiles
Desireah OsborneDesireah Osborne
Director of Special Education at Esperanza Cyber Charter SchoolDirector of Special Education at Esperanza Cyber Charter School
Edgar HurtadoEdgar Hurtado
Architectural Drafter at Esperanza HomesArchitectural Drafter at Esperanza Homes
Isabella LopezIsabella Lopez
Babysitter at Esperanza RamirezBabysitter at Esperanza Ramirez
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards
Rabah Al RifaiRabah Al Rifai
Plumbing Apprentice at Own BusinessPlumbing Apprentice at Own Business