Tiarna Baker
Blacktown,NSW
Summary
I am a highly motivated employee with the desire to take on new challenges. I adapt with working effectively, unsupervised and quickly mastering new skills that the job requires. I am a hard-working employee with customer service, multitasking and time management responsibilities. I am a committed job seeker, with a history of meeting company needs with consistent and organized practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bedding Consultant
Harvey Norman
Blacktown, NSW
10.2022 - Current
- Providing exceptional customer service to ensure client satisfaction throughout the entire planning and selling process.
- Established continuous improvement initiatives to achieve KPIs
- Monitored inventory levels and placed orders as needed.
- Developed key customer relationships to increase sales.
- Advised customers on the latest product features and benefits.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Cashier/Photo Center Manager
Harvey Norman
Blacktown, NSW
11.2020 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Printing large amounts of photos daily.
- Taking online and customizable orders and delivering out to customers.
- Printing and crafting canvases and posters.
Traffic Controller
The Traffic Controllers
Bankstown, NSW
01.2019 - 04.2020
- Managed setup and removal of temporary traffic control equipment and signs.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed pedestrians across busy streets and around construction sites.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Implemented strategies designed to reduce congestion during peak hours such as staggered shift schedules or alternative routing options.
Shift Supervisor/Team Member
KFC
Kings Park, NSW
03.2014 - 01.2019
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Stayed informed of company and store updates from leadership.
- Received, processed, and stocked merchandise in accordance with store policies.
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Investigated accidents or incidents occurring during shift hours.
Skills
- Product Knowledge
- Staff Training
- Staff Leadership
- Organizational Skills
- Time Management
- POS System Operation
Certification
- Completed Certificate III in retail.
- White Card.
- Implement Traffic control Plans - Yellow Card.
- Traffic Controller - Blue Card.
- C Class drivers license.
- First Aid.
Timeline
Bedding Consultant
Harvey Norman
10.2022 - Current
Cashier/Photo Center Manager
Harvey Norman
11.2020 - 10.2021
Traffic Controller
The Traffic Controllers
01.2019 - 04.2020
Shift Supervisor/Team Member
KFC
03.2014 - 01.2019