Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tiarna Baker

Blacktown,NSW

Summary

I am a highly motivated employee with the desire to take on new challenges. I adapt with working effectively, unsupervised and quickly mastering new skills that the job requires. I am a hard-working employee with customer service, multitasking and time management responsibilities. I am a committed job seeker, with a history of meeting company needs with consistent and organized practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bedding Consultant

Harvey Norman
Blacktown, NSW
10.2022 - Current
  • Providing exceptional customer service to ensure client satisfaction throughout the entire planning and selling process.
  • Established continuous improvement initiatives to achieve KPIs
  • Monitored inventory levels and placed orders as needed.
  • Developed key customer relationships to increase sales.
  • Advised customers on the latest product features and benefits.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Cashier/Photo Center Manager

Harvey Norman
Blacktown, NSW
11.2020 - 10.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Printing large amounts of photos daily.
  • Taking online and customizable orders and delivering out to customers.
  • Printing and crafting canvases and posters.

Traffic Controller

The Traffic Controllers
Bankstown, NSW
01.2019 - 04.2020
  • Managed setup and removal of temporary traffic control equipment and signs.
  • Assembled traffic cones and pathways for vehicles and pedestrians.
  • Directed vehicles around construction sites and flagged drivers through blocked roads.
  • Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
  • Directed pedestrians across busy streets and around construction sites.
  • Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
  • Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
  • Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
  • Implemented strategies designed to reduce congestion during peak hours such as staggered shift schedules or alternative routing options.

Shift Supervisor/Team Member

KFC
Kings Park, NSW
03.2014 - 01.2019
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored staff performance to ensure quality standards were met.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Stayed informed of company and store updates from leadership.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Investigated accidents or incidents occurring during shift hours.

Skills

  • Product Knowledge
  • Staff Training
  • Staff Leadership
  • Organizational Skills
  • Time Management
  • POS System Operation

Certification

  • Completed Certificate III in retail.
  • White Card.
  • Implement Traffic control Plans - Yellow Card.
  • Traffic Controller - Blue Card.
  • C Class drivers license.
  • First Aid.

Timeline

Bedding Consultant

Harvey Norman
10.2022 - Current

Cashier/Photo Center Manager

Harvey Norman
11.2020 - 10.2021

Traffic Controller

The Traffic Controllers
01.2019 - 04.2020

Shift Supervisor/Team Member

KFC
03.2014 - 01.2019

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Tiarna Baker