Tiarna Gilmour
Doreen,VIC
Summary
Welcoming and confident personality with excellent communication skills and a desire to exceed client expectations. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
SENIOR LASER & SKIN THERAPIST
Results Laser Clinic
07.2016 - Current
- Provided skin analysis and customised treatments to clients based on their individual needs
- Assisted with development of treatment plans for each client
- Educated clients on home care products & aftercare to maintain results from treatments
- Maintained accurate records of all services provided to clients in a timely manner
- Demonstrated effective communication when interacting with clients regarding their skin care concerns
- Created product recommendations for clients tailored to their specific skin type and condition
- Managed inventory levels by ordering supplies as needed and restocking shelves
- Analysed customer feedback to identify areas where improvements could be made in service delivery
- Maintained professional appearance standards at all times
- Conducted regular maintenance checks on equipment used during treatments
- Followed up with customers after treatments via phone or email to ensure satisfaction
- Provided information about new products or services available at the clinic to clients
- Meticulously maintained clinic appearance and cleanliness
- Conducted private client consultations
- Answered multi-line phone, returned clients calls and scheduled appointments
- Supported profitability by upselling products and services and processing sales
- Trained new staff on range of clinic services offered.
8 WEEK INTERNSHIP STUDENT
One & Only Hayman Island Spa
12.2015 - 02.2016
Education
Diploma of Beauty Therapy -
Elly Lukas College
01.2016
Year 7-12 (VCE) -
Mill Park Secondary College
01.2012
Skills
- Laser Hair Removal
(Candela Gentle Lase Pro)
- Skin analysis
- Client Consultations
- Skin Needling
- LED Light Therapy
- Microdermabrasion
- Chemical peels
- Body Contouring (fat reduction, skin tightening, cellulite)
- Non-surgical Face/Eye lift
- Laser Pigmentation Removal
- Fractional
- Relationship Building
- Customer Service
- Multitasking and Organisation
- Dependable and Responsible
- Client Education
- Skincare Product Sales
Clinic Software
Zenoti
Spa Booker
Ability
- Can work independently
- Speak in a well mannered polite way
- Very well organised
- Take initiative
- Complete tasks to a high standard
- Always willing to help others out
- Always on time
References
Results Laser Clinic Manager
Melinda Mickovski 0457 093 800
Timeline
SENIOR LASER & SKIN THERAPIST
Results Laser Clinic
07.2016 - Current
8 WEEK INTERNSHIP STUDENT
One & Only Hayman Island Spa
12.2015 - 02.2016
Diploma of Beauty Therapy -
Elly Lukas College
Year 7-12 (VCE) -
Mill Park Secondary College
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