Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiarna Horseman

Mornington,VIC

Summary

I'm a dynamic and results-driven Team Leader at Boost Juice, where I've developed a strong track record of boosting customer satisfaction by solving problems on the spot and supporting my team. I thrive on working closely with others, helping them grow and succeed, while always keeping a sharp focus on delivering top-notch service and smooth operations. I love creating an environment where everyone can collaborate and excel, especially in fast-paced settings.


Recently, I graduated in Sport and Event Management from Holmesglen and St Kilda Football Club, and I'm excited to bring my passion for teamwork and event support into the next chapter of my career. Whether it's coordinating volunteers, supporting event operations, or simply connecting with people, I'm known for my strong work ethic, natural leadership skills, and an unwavering commitment to getting the job done right. I genuinely enjoy being part of high-energy teams and making things happen.

Overview

3
3
years of professional experience

Work History

Team Leader

Boost Juice
09.2022 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Student Volunteer

St Kilda Football Club
02.2024 - 11.2024
  • Volunteered in various club activities including fan engagement, logistics, and match operations
  • Gained insight into professional sports environments and event execution
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.

Ticket Sales, Hospitality and Customer Service

The Big Goose
12.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Diploma - Sports And Event Management

Holmesglen Institute of TAFE
Melbourne, VIC
11-2024

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Coaching and mentoring
  • Overseeing daily activities
  • Mentoring
  • Staff education and training
  • Cash handling
  • Flexible schedule
  • Client service

Timeline

Ticket Sales, Hospitality and Customer Service

The Big Goose
12.2024 - 03.2025

Student Volunteer

St Kilda Football Club
02.2024 - 11.2024

Team Leader

Boost Juice
09.2022 - Current

Diploma - Sports And Event Management

Holmesglen Institute of TAFE
Tiarna Horseman