Tiarna Luke

Work History

Bunnings Warehouse

10.2020 - Current

Assisted customers with product inquiries and provided tailored recommendations.
Supported sales team by processing transactions efficiently and accurately.
Handled customer complaints professionally, ensuring satisfactory resolutions.
Participated in training sessions to learn product knowledge and sales techniques.
Assisted customers with prompt and polite support in-person and via telephone.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Built strong relationships with customers, providing tailored solutions to meet their needs effectively.
Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
Proactively sought out training programs to enhance product knowledge and improve overall job performance as a Senior Sales Assistant.
Established rapport with customers using active listening and interpersonal skills.

Bunnings Warehouse

10.2020 - Current

Trained new baristas on beverage preparation techniques and customer service standards.
Managed inventory levels, ensuring timely restocking of supplies while minimizing waste.
Maintained a clean and organized workspace for optimal productivity and safety.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Prepared high-quality coffee beverages using espresso machines and brewing equipment.

Sand By Me

01.2020 - 09.2020

Operated floor sanding machines to achieve smooth, even surfaces on various wood flooring types.
Inspected and prepared surfaces for optimal adhesion of finishes and coatings.
Collaborated with team members to ensure timely project completion and quality standards.
Trained junior staff on proper sanding techniques and equipment safety protocols.
Prevented workplace accidents by strictly adhering to safety protocols when operating machinery and handling chemicals.
Ensured client satisfaction by constantly updating them on the progress and addressing any issues that arose during the project.

Styles Property Investments

02.2019 - 12.2019

Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
Coordinated communication between departments, enhancing collaboration and information flow.
Implemented filing system improvements, increasing efficiency in document retrieval.
Trained new staff on reception protocols and customer service standards.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Answered central telephone system and directed calls accordingly.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Kept reception area clean and neat to give visitors positive first impression.