TIARNA MORGAN
Kallangur ,QLD
Summary
Enthusiastic and motivated individual seeking to find stable, ongoing employment where I can utilize and expand my skill set. I consider myself a reliable and motivated person who is both hardworking and easy to get along with. I have various experiences and skills in the disability, customer service, and with a little bit of admin, and I am a quick learner who gets along with a diverse range of people. I appreciate your consideration of my application.
Overview
10
10
years of professional experience
Work History
Screening Officer
Bay Audio
North Lakes, QLD
02.2025 - Current
- Active lead generation by promoting hearing health checks to shoppers. Explaining hearing results, and recommending next steps.
- Maintaining strong relationships with new and existing customers.
- Contributed to achieving store targets and KPIs.
- Administered customer database using basic Word, Excel, and Outlook.
- Scheduling and confirming appointments, managing clinicians' schedules, and ensuring customers' profiles are accurate and up to date.
- Managed invoicing/billing, processing payments, stock ordering, and provided aftercare support for hearing aids.
Disability Support Worker
Platinum Care Services
01.2022 - 01.2023
- Assisting clients with daily household chores
- Assisting clients with cooking, shopping, and appointments
- Promoting of positive behaviour
- Supported with activities like walking, medical appointments etc.
- Motivated clients to pursue their goals
- Encouraging independence and life skills
- Handling challenging behaviours
Customer Service Representative
British Petroleum
01.2021 - 01.2022
- Customer service
- Eftpos and cash handling
- Entry-level barista duties
- Janitorial roles
- Store replenishment in the refrigerators and freezers
- Managing out-of-stock items
- Fuel price changes
Retail Assistant
Brumby's Bakery
01.2018 - 01.2019
- Meal preparation
- Cooking duties
- General cleaning and maintaining of food safety standards
- Restocking delivered food items in the refrigerators
- Dishwashing and pot washing
Crew Member
McDonalds
01.2016 - 01.2017
- Cash and Eftpos handling
- Serving and assisting customer's
- Janitorial roles
- Packaging food
- Cooking fries
- Daily cleaning
Education
Certificate II - Health Support Services
TAFE QLD
QLD01.2018
Skills
- Excellent customer service skills
- Ability to work independently or as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong work ethic and quick learner
- Exceptional communication and interpersonal skills
- Ability to get along with a diverse range of people
- Attention to detail
References
- Tanika Sullivan, Team Leader, Platinum Care Services, 0474 499 997
- Tabitha Purcell, Co-worker, British Petroleum, 0403 722 314
Licenses And Skills
- QLD Blue Card Services, 2021
- Child Safety Blue Card, 2021
- NDIS Screening Check, 2022
Timeline
Screening Officer
Bay Audio
02.2025 - Current
Disability Support Worker
Platinum Care Services
01.2022 - 01.2023
Customer Service Representative
British Petroleum
01.2021 - 01.2022
Retail Assistant
Brumby's Bakery
01.2018 - 01.2019
Crew Member
McDonalds
01.2016 - 01.2017
Certificate II - Health Support Services
TAFE QLD
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