Tiarna Pugh
Redcow
Caddens
10
years of professional experience
Experienced with providing high-quality customer service in dynamic cafe environment. Utilizes effective communication and multitasking skills to ensure smooth and efficient operations. Knowledge of menu offerings and preparation techniques to consistently meet and exceed customer expectations. As i have only done the espresso machine a few time, Im open to getting my barista certification.
Work History
Waitress/Bartender
3 Months- Responded promptly to customer inquiries and needs, ensuring satisfaction in a fast-paced restaurant setting.
- Provided expert guidance on menu selections and food pairings to enhance overall dining satisfaction.
- Maintained organized table arrangements and cleanliness to enhance customer satisfaction.
- Facilitated seamless transaction processing to enhance customer service experience.
- Handled customer inquiries and complaints professionally to maintain satisfaction.
Cafe Worker/Cafe Server
8 Months- Monitored beverage preparation processes and presentation techniques to guarantee consistency and excellence in service.
- Engaged in espresso machine operation to gain practical experience for barista certification.
- Ensured cleanliness and organization of work areas to uphold health standards.
- Guided new staff through POS system operations and customer service protocols to ensure seamless integration into team.
Waitress and bartender
4 Months- Utilized knowledge of menu items to advise patrons on suitable food choices.
- Facilitated order processing to ensure timely delivery and customer satisfaction.
- Oversaw responsible alcohol consumption practices while executing timely cocktail and drink preparation. Managed beverage service operations, ensuring responsible alcohol handling and timely drink production.
- Managed food order fulfillment to uphold high standards of accuracy and efficiency in service operations.
- Oversaw cash handling processes to ensure accuracy and security.
- Executed proper stock placement procedures to ensure accessibility and accuracy.
Waitress/Bartender
9 Months- Hands-on experience in setting up, clearing and resetting tables
- Took bookings and orders (over the phone and face-to-face contact)
- For in-house diners seated them, took their orders, ensured their food and beverages were delivered in a timely and acceptable fashion
- Completed assigned tasks promptly
- Followed instructions from supervisors and colleagues
- Completed assigned tasks promptly
- Follow instructions from my Seniors and other co-workers
Sales assistant
1 Month- Assessed customer preferences to deliver personalized food suggestions.
- Engaged with customers to clarify concerns and deliver accurate information, ensuring a positive experience.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Fostered collaborative relationships with coworkers and management to enhance team performance.
- Proactively identified opportunities for improvement and took ownership of solutions without supervision.
- Managed seafood preparation processes to optimize team productivity and quality standards. Coordinated with staff to uphold sanitation protocols and ensure compliance with health regulations. Oversaw inventory control efforts, enhancing accuracy in stock tracking and order fulfillment.
Crew member
3 Months- Coordinated all aspects of shop opening and closing, including cash handling and inventory management.
- Managed food and beverage preparation processes to ensure quality service during busy service times.
- Applied strong time management skills and high attention to detail to successfully navigate a high-pressure working environment.
- Enhanced customer experience by providing exceptional service to maintain high satisfaction levels.
- Collaborated with team members to execute manager directives efficiently and promptly.
- Ensured compliance with health and hygiene regulations to maintain a safe and sanitary environment.
- Operated point of sale system, ensuring accurate and timely processing of cash and credit card transactions.
Education
Year 10 Equivalent - Doonside
NSW RSA Certificate - st marys
NSW RCG Certificate - saint marys
Skills
POS system operation
Exceptional customer service
Food safety compliance
Time management
Multitasking proficiency
Strong teamwork skills
Effective communication abilities
Professional demeanor
Continuous learning
Timeline
Waitress/Bartender
Redcow
05.2025 - 08.2025Read More
Cafe Worker/Cafe Server
Stellarossa
05.2024 - 01.2025Read More
Waitress and bartender
The Cattle Dog Hotel
10.2022 - 02.2023Read More
Waitress/Bartender
SQ Bar and Grill
01.2022 - 10.2022Read More
Sales assistant
Royal Easter Show
03.2016 - 04.2016Read More
Crew member
KFC
05.2015 - 08.2015Read More
CATCH TRAINING
NSW RSA Certificate from st marys
Read More
TAFE
Year 10 Equivalent from Doonside
Read More
CATCH TRAINING
NSW RCG Certificate from saint marys
Read More
Other relevant information
- In 2017 I became a mother, to my eldest son and in 2021i had my second child a daughter. 2023 I had my youngest child.
- I am a hands on mum who loves her kids but I would love to jump back into the work force and support my family.
- i am looking for weekday work during school hours or until 5:30pm. Im also open to possibly doing every second Sunday also, As im a single mum and don't have support here.