Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Key Experience
Personal Attributes
Certification
Timeline
Generic

Tiarna Russell

Summary

A self-motivated and enthusiastic individual with a strong work ethic. I'm a reliable and responsible team player who adapts seamlessly to challenging situations. I excel in both collaborative team environments and independent settings, utilizing my initiative to drive results. Dedicated and organized professional with a passion for learning and growth. With extensive experience in customer service, care support, and retail operations, I possess a diverse skill set.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Worker

Ambience Care
02.2024 - 06.2025
  • Dispense medications accurately and efficiently, ensuring compliance with state and federal laws.
  • Provide patient education on medication therapy, side effects, and drug interactions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Flowlogic software experience

Support Worker

Sublime Care Emergency Room
07.2023 - 01.2024
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Disability Support Worker

Northcott Disability Services
10.2021 - 08.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.

Barista

Bunnings Warehouse
03.2018 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Customer Service Representative

Bunnings Warehouse
03.2018 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Oxley High School
10-2016

Certificate III - Human Health Services

TAFE NSW
NSW
11-2016

Skills

  • Excellent time management and problem-solving skills
  • Strong critical thinking abilities
  • Proven ability to adapt to new situations
  • Proficiency in basic software applications and effective communication

Hobbies and Interests

Outdoor activities, Fitness, Exploring new experiences, Walking my dog, Hiking, Traveling, Gym and nutrition, Meeting new people

Key Experience

  • Customer Service: Providing personalized support and care to clients
  • Care Support: Supporting individuals in NDIS and aged care facilities
  • Retail Operations: Managing daily operations, including:
  • Opening and closing procedures
  • Maintaining inventory and stock levels
  • Coffee brewing

Personal Attributes

  • Compassionate and helpful nature
  • Good sense of humor
  • Strong enthusiasm for learning and taking on new challenges
  • Flexibility to work varied shifts and hours

Certification

  • National Disability Insurance Scheme Qualified
  • Current Working with Children Check
  • National Police Check
  • HLTAID011: Provide First Aid
  • HLTAID009: Provide Cardiopulmonary Resuscitation

Timeline

Support Worker

Ambience Care
02.2024 - 06.2025

Support Worker

Sublime Care Emergency Room
07.2023 - 01.2024

Disability Support Worker

Northcott Disability Services
10.2021 - 08.2023

Barista

Bunnings Warehouse
03.2018 - 09.2021

Customer Service Representative

Bunnings Warehouse
03.2018 - 09.2021

High School Diploma -

Oxley High School

Certificate III - Human Health Services

TAFE NSW

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Tiarna Russell