Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiarna Stephens

Garfield,Victoria

Summary

I am an ambitions, friendly and eager to learn woman who is willing to jump into building my career portfolio and gaining as much experience as I can. I have strong multi-tasking, communication and problem solving skills and have an overall commitment and drive to provide excellent customer service.

Overview

7
7
years of professional experience

Work History

Customer Service Call Center Representative

Nationwide Towing & Transport
08.2021 - Current
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
  • Provided feedback on potential areas for improvement within the department based on personal experiences and observations.

Front End Cashier Assistant

Woolworths
09.2017 - 09.2021
  • Helped customers complete purchases, locate items and encourage customers to join our Everyday Reward program
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Processed credit / debit transactions and gift certificate payments with electronic computer systems
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
  • Greeted customers and responded to requests for information.

Fill in - Front End Supervisor

Woolworths
03.2021 - 08.2021
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge
  • Maintained energy and enthusiasm in fast-paced environment
  • Counted tills for beginning and end of shift
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Oversaw employee performance whilst on shift, corrected problems and encouraged productivity to meet targets.

Education

High School Diploma -

ECG College
09.2019

Skills

  • Good listening skills
  • Creative problem solving
  • Excellent team player
  • Good communication skills
  • Willingness to learn

References

  • Andrea Farrell, Produce Manager Woolworths , 0438 534 145
  • Ethna T’oo - Major Account Manager NTT, 0411 320 325
  • Amrit Kaur - Service Delivery Manager NTT, 0455 968 694

Timeline

Customer Service Call Center Representative

Nationwide Towing & Transport
08.2021 - Current

Fill in - Front End Supervisor

Woolworths
03.2021 - 08.2021

Front End Cashier Assistant

Woolworths
09.2017 - 09.2021

High School Diploma -

ECG College

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Tiarna Stephens