Summary
Overview
Work History
Education
Skills
Background
References
Timeline
Generic

Tiarna Stopps

Lake Munmorah,NSW

Summary

Very well knowledgeable and dedicated customer service professional with extensive experience in customer supervisor roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Jamaica Blue Café

Jamaica Blue
01.2019 - Current
  • Customer interaction skills, Customer service, Cash handling, Training new staff, Initiative skills, Barista skills, Food preparation, Cleanliness, Manager duties, Organizing food stock orders
  • Managing customer complaints, conflict resolution

Woolworths Customer Service Supervisor

Woolworths
01.2021 - 01.2024
  • Customer service, Management duties, Cash handling, Problem solving, Fast pace working, Conflict problem solving, Phone calls, Store target and goal achievements, Customer enquiries, Attention to detail
  • Managing many phone calls a day, customer conflict resolution
  • Target goals

McDonalds

McDonalds
01.2014 - 01.2016
  • Customer service, Cash handling, Crew Trainer- Coordinate shifts and train new staff, Initiative skills, Barista skills, Food preparation, Initiative skills, Cleanliness, Customer interaction skills, Maintaining Safety Standards, Attention to detail

Education

St Peters Catholic College - HSC
01.2017

Tuggerawong Public School
01.2011

Skills

  • Strategic Thinking
  • Customer Relations
  • Team Development
  • Operational planning
  • Customer Acquisition
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Employee Supervision
  • Conflict Resolution

Background

Aboriginal / English

References

  • Kaylah Robinson, Jamacia Blue Supervisor, 0435 749 822
  • Elise Murphy, Woolworths Service Manager, 0402 598 809
  • Donna Sutton, Aboriginal Education Consultant, 0410 538 918

Timeline

Woolworths Customer Service Supervisor

Woolworths
01.2021 - 01.2024

Jamaica Blue Café

Jamaica Blue
01.2019 - Current

McDonalds

McDonalds
01.2014 - 01.2016

St Peters Catholic College - HSC

Tuggerawong Public School
Tiarna Stopps