Tiarna Stopps
Lake Munmorah,NSW
Summary
Very well knowledgeable and dedicated customer service professional with extensive experience in customer supervisor roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Jamaica Blue Café
Jamaica Blue
01.2019 - Current
- Customer interaction skills, Customer service, Cash handling, Training new staff, Initiative skills, Barista skills, Food preparation, Cleanliness, Manager duties, Organizing food stock orders
- Managing customer complaints, conflict resolution
Woolworths Customer Service Supervisor
Woolworths
01.2021 - 01.2024
- Customer service, Management duties, Cash handling, Problem solving, Fast pace working, Conflict problem solving, Phone calls, Store target and goal achievements, Customer enquiries, Attention to detail
- Managing many phone calls a day, customer conflict resolution
- Target goals
McDonalds
McDonalds
01.2014 - 01.2016
- Customer service, Cash handling, Crew Trainer- Coordinate shifts and train new staff, Initiative skills, Barista skills, Food preparation, Initiative skills, Cleanliness, Customer interaction skills, Maintaining Safety Standards, Attention to detail
Education
St Peters Catholic College - HSC
01.2017
Tuggerawong Public School
01.2011
Skills
- Strategic Thinking
- Customer Relations
- Team Development
- Operational planning
- Customer Acquisition
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Employee Supervision
- Conflict Resolution
Background
Aboriginal / English
References
- Kaylah Robinson, Jamacia Blue Supervisor, 0435 749 822
- Elise Murphy, Woolworths Service Manager, 0402 598 809
- Donna Sutton, Aboriginal Education Consultant, 0410 538 918
Timeline
Woolworths Customer Service Supervisor
Woolworths
01.2021 - 01.2024
Jamaica Blue Café
Jamaica Blue
01.2019 - Current
McDonalds
McDonalds
01.2014 - 01.2016
St Peters Catholic College - HSC
Tuggerawong Public School