Tiarnan O'Hagan
Melbourne,VIC
Summary
Dedicated and experienced administrative professional with a proven track record in customer service-oriented roles. Known for a customer-focused and methodical approach to work, I excel in fast-paced and high-intensity environments, adapting swiftly to unexpected changes. My ability to absorb new information rapidly and my adaptability make me a valuable asset to any team. I am committed to leveraging my extensive administrative skills to contribute to the efficiency and growth of an organization. I am keen to find my next challenge in Australia and bring my years of experience and positive work ethic from Ireland.
Overview
8
8
years of professional experience
Work History
Administration Officer
Queensland Government
Brisbane, Queensland
11.2023 - 03.2024
- Worked in the community recovery department during cyclones Jasper and Kirrily
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Updated databases with new customer contact details or changes in existing accounts.
Customer Service Assistant
Nisa Stores
Derry, Northern Ireland
01.2022 - 10.2023
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
Manufacturing Specialist
Seagate Technology
Derry, Northern Ireland
01.2020 - 01.2022
- Inspected products for quality assurance purposes.
- Performed preventative maintenance on machinery and equipment.
- Troubleshot problems related to machinery, materials, or processes.
- Trained employees on proper use of tools and machines used in the manufacturing process.
- Ensured that all machinery was properly calibrated and functioning correctly.
Administration Officer
UK Government
Derry, Northern Ireland
01.2019 - 01.2020
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Updated databases with new customer contact details or changes in existing accounts.
- Generated and sent customer invoices, submitted payments and updates accounts.
Bar Attendant
Sandinos Bar
Derry, Northern Ireland
07.2016 - 01.2019
- Greeted customers, answered questions, and provided information about the bar's menu.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Checked identification of customers to verify age requirements for the purchase of alcohol.
Education
Advanced Level -
St Columb's College
01.2015
Skills
- Personable And Approachable
- Willingness To Lead
- High-Energy Attitude
- Customer Feedback Management
- Customer Database Systems
- Customer Engagement
- Billing And Invoicing
- Service Upselling
References
- Trinity McKenzie, Team leader, Smart Service Queensland 0481 004 56
- Claire Ennis, Manager, beechwoodstores@gmail.com, 077 8443 0313
- Oliver Clarke, Manager, oliver.c.clarke@seagate.com, 028 7127 4000
Timeline
Administration Officer
Queensland Government
11.2023 - 03.2024
Customer Service Assistant
Nisa Stores
01.2022 - 10.2023
Manufacturing Specialist
Seagate Technology
01.2020 - 01.2022
Administration Officer
UK Government
01.2019 - 01.2020
Bar Attendant
Sandinos Bar
07.2016 - 01.2019
Advanced Level -
St Columb's College