Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiarnan O'Hagan

Melbourne,VIC

Summary

Dedicated and experienced administrative professional with a proven track record in customer service-oriented roles. Known for a customer-focused and methodical approach to work, I excel in fast-paced and high-intensity environments, adapting swiftly to unexpected changes. My ability to absorb new information rapidly and my adaptability make me a valuable asset to any team. I am committed to leveraging my extensive administrative skills to contribute to the efficiency and growth of an organization. I am keen to find my next challenge in Australia and bring my years of experience and positive work ethic from Ireland.

Overview

8
8
years of professional experience

Work History

Administration Officer

Queensland Government
Brisbane, Queensland
11.2023 - 03.2024
  • Worked in the community recovery department during cyclones Jasper and Kirrily
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Generated and sent customer invoices, submitted payments and updates accounts.
  • Updated databases with new customer contact details or changes in existing accounts.

Customer Service Assistant

Nisa Stores
Derry, Northern Ireland
01.2022 - 10.2023
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Resolved customer complaints promptly and professionally.
  • Processed payments accurately and efficiently using cash registers and other point of sale systems.
  • Maintained a clean and organized work area at all times.

Manufacturing Specialist

Seagate Technology
Derry, Northern Ireland
01.2020 - 01.2022
  • Inspected products for quality assurance purposes.
  • Performed preventative maintenance on machinery and equipment.
  • Troubleshot problems related to machinery, materials, or processes.
  • Trained employees on proper use of tools and machines used in the manufacturing process.
  • Ensured that all machinery was properly calibrated and functioning correctly.

Administration Officer

UK Government
Derry, Northern Ireland
01.2019 - 01.2020
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Responded to queries raised by customers via email or social media channels in a professional manner.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Generated and sent customer invoices, submitted payments and updates accounts.

Bar Attendant

Sandinos Bar
Derry, Northern Ireland
07.2016 - 01.2019
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.

Education

Advanced Level -

St Columb's College
01.2015

Skills

  • Personable And Approachable
  • Willingness To Lead
  • High-Energy Attitude
  • Customer Feedback Management
  • Customer Database Systems
  • Customer Engagement
  • Billing And Invoicing
  • Service Upselling

References

  • Trinity McKenzie, Team leader, Smart Service Queensland 0481 004 56
  • Claire Ennis, Manager, beechwoodstores@gmail.com, 077 8443 0313
  • Oliver Clarke, Manager, oliver.c.clarke@seagate.com, 028 7127 4000

Timeline

Administration Officer

Queensland Government
11.2023 - 03.2024

Customer Service Assistant

Nisa Stores
01.2022 - 10.2023

Manufacturing Specialist

Seagate Technology
01.2020 - 01.2022

Administration Officer

UK Government
01.2019 - 01.2020

Bar Attendant

Sandinos Bar
07.2016 - 01.2019

Advanced Level -

St Columb's College
Tiarnan O'Hagan