Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Tiarne Tattersall

Aberdare,NSW

Summary

Dynamic professional with extensive experience at Sires On Ice, excelling in appointment scheduling and customer service. Proven ability to enhance workflow efficiency and maintain organized front desk operations. Recognized for effective communication and attention to detail, ensuring a welcoming environment while managing confidential information with discretion.

Overview

10
10
years of professional experience

Work History

Receptionist/ Vet Nurse

Sires On Ice
12.2022 - Current
  • Managed phone calls, directing inquiries to appropriate staff members.
  • Scheduled appointments and maintained calendar for efficient office operations.
  • Processed incoming and outgoing mail, ensuring timely distribution.
  • Maintained organized reception area, promoting a welcoming environment.
  • Assisted team with administrative tasks, enhancing overall workflow efficiency.
  • Handled confidential information with discretion and professionalism.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Sales consultant

Yield More
11.2024 - 01.2025
  • Developed product knowledge to effectively address customer inquiries.
  • Collaborated with team members to enhance overall sales strategies.
  • Conducted market research to stay informed about industry trends and competition.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Worked with fellow sales team members to achieve group targets.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Identified areas of improvement within existing processes and procedures.

Reception/ Administration

Greenbank Veterinary Hospital
07.2023 - 10.2024
  • Maintained positive relationships between staff members.
  • Reviewed patient records to verify accuracy of drug orders, dosage calculations, and administration instructions.
  • Managed front desk operations and greeted visitors warmly.
  • Handled multi-line phone system and directed calls efficiently.
  • Scheduled appointments and maintained calendar for staff members.
  • Processed incoming and outgoing mail and packages promptly.
  • Maintained office supplies inventory and ordered materials as needed.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed patient records ensuring accuracy and confidentiality.
  • Coordinated communication between veterinarians and pet owners effectively.
  • Educated clients on pet care services and vaccination schedules clearly.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Assisted veterinarians in performing medical procedures and surgeries.
  • Monitored animal vital signs during examinations and treatments.

Vet Nurse

Animal Emergency Services Carrara
12.2022 - 08.2023
  • Provided compassionate nursing care to critically ill and injured animals.
  • Assisted veterinarians during emergency procedures and treatments.
  • Monitored patient vital signs and reported changes to the veterinary team.
  • Administered medications and treatments as directed by veterinarians.
  • Educated pet owners on post-treatment care and preventive health measures.
  • Maintained cleanliness and organization of treatment areas and equipment.
  • Administered medications, vaccinations and treatments as prescribed by veterinarians.
  • Provided comprehensive nursing care to animals in a veterinary hospital setting.

Receptionist/ Vet Nurse

West Cessnock Veterinary Hospital
11.2021 - 12.2022
  • Greeted and checked in clients and their pets upon arrival.
  • Scheduled appointments using veterinary management software efficiently.
  • Answered phone calls and addressed client inquiries promptly.
  • Managed patient records ensuring accuracy and confidentiality.
  • Coordinated communication between veterinarians and pet owners effectively.
  • Processed payments and handled transactions accurately at checkout.
  • Educated clients on pet care services and vaccination schedules clearly.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Filed medical records in an organized manner for easy access when needed.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.

Receptionist/ Administration

Sires On Ice
02.2021 - 08.2022
  • Handled multi-line phone system and directed calls efficiently.
  • Provided excellent customer service to clients and addressed inquiries effectively.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Delivery Driver

Gourmet Pizza Cessnock
12.2019 - 03.2021
  • Delivered pizzas to customers in a timely and efficient manner.
  • Managed cash transactions and processed payments accurately.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Maintained cleanliness of delivery vehicle and ensured proper food handling procedures.
  • Assisted in organizing pizza orders during peak hours to enhance workflow.
  • Communicated effectively with customers regarding delivery times and promotions.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Answered phone calls from customers placing takeout orders.

Waitress

Indian @ Hunter
11.2018 - 01.2019
  • Provided exceptional customer service during busy dining hours.
  • Maintained cleanliness and organization of dining area and utensils.
  • Assisted in training new staff on service protocols and menu items.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Processed customer orders accurately using point-of-sale system.
  • Handled customer inquiries and resolved complaints effectively.
  • Set and reset tables according to restaurant standards and events.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.

Sandwich Artist

Subway
01.2017 - 01.2018
  • Prepared fresh sandwiches following customer specifications and Subway standards.
  • Maintained cleanliness of workstations, adhering to food safety guidelines.
  • Assisted customers with menu selections, providing excellent service and recommendations.
  • Operated cash register, processing transactions accurately and efficiently.
  • Restocked supplies, ensuring availability of ingredients and materials during busy hours.
  • Collaborated with team members to ensure timely sandwich preparation during peak times.
  • Monitored food freshness and quality, discarding expired items as necessary.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.

Crew Member

McDonald's
09.2015 - 12.2016
  • Provided excellent customer service during high-volume periods.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Collaborated with team members to ensure efficient order processing.
  • Handled cash transactions accurately at the front counter.
  • Followed health and safety regulations to maintain a safe environment.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Certificate IV - Veterinary Nurse

TAFE NSW
Kurri Kurri, NSW
12.2021

Certificate II - Animal studies

TAFE NSW
Kurri Kurri, NSW
12.2020

Completed Year 12 (HSC) -

Cessnock High School
Cessnock, NSW
12.2018

Skills

  • Appointment scheduling
  • Data entry
  • Payment processing
  • Multi-line phone management
  • Customer service
  • Administrative support
  • Calendar management
  • Front desk operations
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Professional demeanor
  • Phone etiquette
  • Tech-Savvy
  • Workflow efficiency
  • Calm demeanor
  • Organization skills
  • Documenting medical histories
  • Pet insurance processing
  • Prioritization
  • Effective multitasking

References

  • Debbie Meagher, Office Manager Sires on ice, 042701944, goldmaid8@bigpond.com
  • Patrick Walsh, Personal, 0419550588
  • Julie Walsh, Personal, 0407612386
  • Yvonne Lee, Coworker at Greenbank Vets, 0423939584, yvonne.lee93@hotmail.com

Personal Information

Date of Birth: 10/11/00

Timeline

Sales consultant

Yield More
11.2024 - 01.2025

Reception/ Administration

Greenbank Veterinary Hospital
07.2023 - 10.2024

Receptionist/ Vet Nurse

Sires On Ice
12.2022 - Current

Vet Nurse

Animal Emergency Services Carrara
12.2022 - 08.2023

Receptionist/ Vet Nurse

West Cessnock Veterinary Hospital
11.2021 - 12.2022

Receptionist/ Administration

Sires On Ice
02.2021 - 08.2022

Delivery Driver

Gourmet Pizza Cessnock
12.2019 - 03.2021

Waitress

Indian @ Hunter
11.2018 - 01.2019

Sandwich Artist

Subway
01.2017 - 01.2018

Crew Member

McDonald's
09.2015 - 12.2016

Certificate IV - Veterinary Nurse

TAFE NSW

Certificate II - Animal studies

TAFE NSW

Completed Year 12 (HSC) -

Cessnock High School

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Tiarne Tattersall