Tiarnee Browney
Longwarry,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Admin Assistant
DEPL Haulage
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Checkout Operator
IGA Supermarket
07.2017 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Taught associates to operate cash registers and back up team members during busy periods.
- Mentored new team members on sales software system operation.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
Education
No Degree -
Drouin Secondary Collage
Drouin, VIC10.2022
Skills
- Business Administration
- Sorting and Labeling
- Account Balancing
- Data Collection
- Data Management
- New Business Development
- Documentation
- Spreadsheets
- Database Administration
- Filing
- Typing Proficiency
- Business Planning
- Customer Service
- Data Evaluation
- Time Management
Timeline
Admin Assistant
DEPL Haulage
10.2022 - Current
Checkout Operator
IGA Supermarket
07.2017 - 04.2023
No Degree -
Drouin Secondary Collage
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