Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiarn Sutherland

Shellharbour,NSW

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fitness Manager / Creche

Bodyfit
01.2023 - Current


  • Enhanced the overall group fitness experience by continuously evaluating and refining class offerings and schedules.
  • Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
  • Monitored and evaluated program performance to determine value and quality.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
  • Ensured financial stability by managing budgets effectively, monitoring expenses closely while prioritizing necessary investments in staff development or equipment upgrades.
  • Recruited talented professionals to join the team of trainers through strategic networking efforts at industry events.
  • Implemented effective social media strategies facilitate new business.
  • Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
  • Mentored new instructors in teaching methods, fostering their growth within the organization over time.



Store Manager

Nike
03.2017 - 10.2021
  • Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
  • Reduced store inventory shrinkage through improved stock control and security measures
  • Streamlined store processes and procedures, resulting in an increase in employee productivity
  • Supported the regional manager in conducting weekly meetings, delivering quality reviews and setting goals
  • Worked alongside HR with recruitment and conducting interviews
  • Set and monitor store budgets and KPI making every effort to maximize efficiency and profits
  • Visual merchandising

Concession Manager

Industrie
03.2015 - 12.2017
  • Organize all store operations and allocate responsibilities to personnel
  • Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales within the concessions
  • Improved employee retention rates through effective communication, ongoing feedback mechanisms, and fostering a positive work environment.
  • Planned and executed a store-wide product refresh that modernized the look and feel of the store
  • Created and maintained a roster of staff to ensure adequate coverage during peak business hours

Team leader/ sales

Fit N Fast
01.2013 - 01.2015
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Utilized sales techniques and strategies to build customer relationships and close sales.
  • Assisted customers with help regarding gym equipment and membership inquiries
  • Trained and mentored new staff to ensure accurate and safe procedures

Sales/Reception

Phoenix health club
01.2010 - 03.2013
  • Developed creative marketing campaigns to attract new members
  • Developed strong relationships with members that generated referrals
  • Implemented a member feedback system that proactively resolves member issues before they become complaints
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Camden High
Camden, NSW

Skills

  • Communication Skills
  • Leadership
  • Adaptability
  • Ability to Work Under Pressure
  • Customer Relations

Certification

  • SIS40215 Certificate IV in fitness, AIPT
  • SIS30315 Certificate III in fitness, AIPT
  • HLTAID003 Provide First AID,Wollongong first aid


Timeline

Fitness Manager / Creche

Bodyfit
01.2023 - Current

Store Manager

Nike
03.2017 - 10.2021

Concession Manager

Industrie
03.2015 - 12.2017

Team leader/ sales

Fit N Fast
01.2013 - 01.2015

Sales/Reception

Phoenix health club
01.2010 - 03.2013

High School Diploma -

Camden High

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Tiarn Sutherland