Tiasha Autumn Enge
Elwood,VIC
Summary
Customer-focused and detail-oriented professional with extensive experience in administration, retail operations, and client support within the fashion and lifestyle industries. Expertise in order processing, shipping coordination, stock monitoring, and claims handling, complemented by a proven ability to manage multiple priorities in fast-paced environments. Strong communication skills facilitate effective collaboration with clients, agents, and cross-functional teams to ensure seamless operations. A genuine passion for fashion drives a commitment to delivering exceptional service and support, enhancing both online and in-store experiences for customers and partners.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
BOQ Group (ME Bank)
07.2024 - Current
- Handled inbound enquiries, resolving transaction, account, and technical issues including digital banking troubleshooting.
- Maintained accurate customer and account information, ensuring compliance with data privacy and industry regulations.
- Coordinated resolutions for disputes, fraud investigations, and payment recalls in a timely manner.
Reception / Office Administration
Soak Haus
02.2024 - 07.2024
- Scheduled appointments, handled front-of-house operations, and assisted with daily business tasks.
- Resolved client issues with a solutions-focused approach.
Casual Retail Sales Assistant
Edward Meller Shoes
06.2023 - 07.2024
- Delivered personalised styling advice and high-level customer service in-store and over the phone.
- Managed refunds, returns, and exchanges while maintaining store KPIs.
- Oversaw floor operations, including opening/closing procedures and cash reconciliation.
Casual Retail Sales Assistant
Urban Soul Boutique
04.2022 - 07.2024
- Assisted with visual merchandising and curated seasonal product displays.
- Managed store social media accounts and supported online styling.
- Monitored stock levels and communicated replenishment needs.
Sales Assistant / Delivery Coordinator
Jaguar Land Rover
10.2019 - 01.2022
- Coordinated product photography and online listings.
- Managed purchase orders, vehicle acquisitions, and sales invoicing.
- Liaised with marketing and operations teams to meet deadlines.
Sales Representative
Jaguar Land Rover
02.2018 - 10.2019
- Managed sales pipeline and customer relationships from enquiry to delivery.
- Prepared trade-in valuations and negotiated deals to meet targets.
Service Advisor
Volvo Cars
01.2014 - 01.2018
- Scheduled services, processed accounts, and managed showroom presentation.
- Resolved disputes and provided accurate quotes.
Education
Certificate III - Business Administration
SET Solutions
Dandenong, VIC01.2012
Certificate II - Retail
Selmar Institute of Education
St Kilda, VIC01.2011
Certificate II - Retail
Narre Community Learning Centre
Narre Warren, VIC01.2010
Skills
- Shopify product and content oversight
- Visual presentation skills
- Skilled in daily ad hoc tasks and documentation management
- Delivering professional and efficient service
- Dispute resolution expertise
- Proficient and strongly adaptable to CRM platforms, and administrative software
- Knowledge of styling, product presentation, and supporting brand standards in both a retail and corporate environment
Timeline
Customer Care Specialist
BOQ Group (ME Bank)
07.2024 - Current
Reception / Office Administration
Soak Haus
02.2024 - 07.2024
Casual Retail Sales Assistant
Edward Meller Shoes
06.2023 - 07.2024
Casual Retail Sales Assistant
Urban Soul Boutique
04.2022 - 07.2024
Sales Assistant / Delivery Coordinator
Jaguar Land Rover
10.2019 - 01.2022
Sales Representative
Jaguar Land Rover
02.2018 - 10.2019
Service Advisor
Volvo Cars
01.2014 - 01.2018
Certificate III - Business Administration
SET Solutions
Certificate II - Retail
Selmar Institute of Education
Certificate II - Retail
Narre Community Learning Centre