Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tibleste Tekle

Queens Park,WA

Summary

Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.

Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

Hall & Prior
Mosman Park, WA
07.2024 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered incoming calls professionally and politely, responding to customer queries or directing them to the relevant department.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Performed data entry and other administrative tasks to support departments.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Logistics Customer Service Representative

Veolia
Welshpool, WA
09.2023 - 03.2024
  • Answer and manage incoming calls received in the residential call centre
  • Action all emails received in Council inboxes same day
  • Schedule bin repairs in ECHO system
  • Prepare daily bin maintenance run sheets
  • Enter daily data into customer service report for responsible Council customers
  • Experience in an administrative and customer service based role
  • Proficient computer skills, particularly in Microsoft Excel and Google Sheets.
  • Ability to manage difficult customers and set service expectations
  • Accuracy and attention to detail.
  • Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.

CUSTOMER SERVICE OFFICER

Kresta Blinds
Perth, WA
10.2022 - 09.2023
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas

House Attendant

Hospitality Industry
Ritz Carlton
07.2020 - 12.2021
  • Handled requests for extra linens, toiletries and other supplies.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Pharmacy Assistant

Chemist Warehouse
Perth, WA
02.2020 - 06.2020
  • Assisting customers with general queries Replenishing stock and maintaining inventory levels
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Distributed medicine and supplements from stock containers to correct packages.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.

Education

High School Diploma -

Como Secondary College
Como, WA
10.2015

Skills

  • Dependability and reliability
  • IT Literate Excellent communication & self-management
  • Distribution Management
  • Problem-solving aptitude
  • Customer relationship
  • Cost Analysis
  • Data entry proficiency
  • Multitasking Abilities
  • Risk Mitigation
  • Microsoft Exchange

Accomplishments

Retail Assistant/Pharmacy Assistant

Chemist Warehouse - Bentley

Amer Malith

Phone: 0478729933

Email: Amermalith01@gmail.com

Kresta Blinds - Malaga

Customer Service Specialist:

Hiba Yusuf

Phone: Yhibaq@kresta.com.au

Customer Service Officer ( Employee - Veolia ) Welshpool

Fanay Tsgey

Phone: 0433415583

Email: Fanayt26@gmail.com

Timeline

Receptionist Administrator

Hall & Prior
07.2024 - Current

Logistics Customer Service Representative

Veolia
09.2023 - 03.2024

CUSTOMER SERVICE OFFICER

Kresta Blinds
10.2022 - 09.2023

House Attendant

Hospitality Industry
07.2020 - 12.2021

Pharmacy Assistant

Chemist Warehouse
02.2020 - 06.2020

High School Diploma -

Como Secondary College

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