Tibleste Tekle
Perth,WA
Summary
Diligent customer service professional successful at satisfying customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Professional with extensive experience in Customer service industry industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
Kresta Blinds
05.2022 - Current
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Assisted call-in customers with questions and orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
House Attendant
Hospitality Industry
06.2022 - 02.2023
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Pharmacy Assistant
Chemist Warehouse
03.2022 - 11.2022
- Assisting customers with general queries Replenishing stock and maintaining inventory levels
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Distributed medicine and supplements from stock containers to correct packages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
VOLUNTEER
Salvation Army
06.2015 - 10.2015
- Assisted with special events and programs.
- Created educational materials to convey important information to service recipients.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Como Secondary College
Como, WA10.2015
Skills
- Resolving Customer Issues
- Records Preparation
- Administrative and Office Support
- Cash Register Operation
- Product and Service Merchandising
- Organization and Prioritization
- Microsoft Office
- Customer Support
- Productivity Management
Accomplishments
Retail Assistant
Chemist Warehouse
Fanay Tsgey
Phone: 0411918585
Team member in Kresta
Customer service Specialist:
Anandi Sharma
Phone: 0411918585
Timeline
House Attendant
Hospitality Industry
06.2022 - 02.2023
CUSTOMER SERVICE OFFICER
Kresta Blinds
05.2022 - Current
Pharmacy Assistant
Chemist Warehouse
03.2022 - 11.2022
VOLUNTEER
Salvation Army
06.2015 - 10.2015
High School Diploma -
Como Secondary College
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