Tiegan Copeland
Willetton,WA
Summary
Communication and interacting with other people, individually and in groups is one of my strongest interpersonal skills. I love learning and always strive to do my personal best. I am organised, a quick learner. I am caring, hard working and diligent.
I have the ability to handle client or Customer enquiries and adapt to different workplace environments, I have been trained to be able to identify situations before they escalate. I am friendly, imaginative, creative and artistic.
Overview
5
5
years of professional experience
Work History
Checkout Operator
WOOLWORTHS
06.2019 - 01.2020
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- worked fast and efficiently to ensure customer satisfaction.
Retail Worker
FANCY THAT COSTUMES And BALLOONS
12.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Stocked merchandise, clearly labelling items, and arranging according to time and theme
- Balanced and organised cash register by handling cash and counting change
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Deck Hand
My Fast Ferry NRMA
12.2021 - 03.2023
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks both on deck and in engine room.
- Worked fast and efficiently to ensure customer satisfaction.
- working alongside tickets to get upwards of 400 people ticketed and on the vessel within 10 minute intervals.
- working with caned alcoholic drinks and making sure correct prices are applied and RSA laws have been followed.
- Communicated clearly, concisely and politely with passengers and crew members using circle communication techniques.
- keeping a look out during nights with high swell to insure safety or passengers and crew
Bartender and Waitress
BURRENDAH
04.2023 - 12.2023
- Served high customer volumes during special events such as pool tournaments.
- Poring drinks based of heaviness of tap and getting correct amount of foam at the top of each glass.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Getting to know all regular customers in public bar and memorising drinks to create a personal customer basis.
- running food to tables and making sure they have everything they need.
- general coffee making abilities.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Measuring out correct portions and learning correct glasses based of preferences.
- Understanding all safety aspects of RSA and food safety.
Cafe All-rounder
THE LITTLE PARRY/ WANJU CAFE
01.2024 - Current
- Worked effectively in fast-paced environments.
- Temped coffee shots making sure each was levelled and timed within 25-32
- General milk insuring each have the correct amount of foam and heated depending on preference
- Making all other drinks including smoothies and milkshakes
- preparing ice basis and milks
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- toasted foods making sure everything is heated and cooked to customer standards.
Education
Recreational Skipper's Ticket
Amsa Dunsborough
Perth, WA01.2017
YES Course, Child Care
Tafe NSW
Sydney, NSW05.2019
Certificate II in Community Services
Tafe NSW
Sydney, NSW10.2021
High School Diploma -
Bradfield Senior College
St. Leonards, NSW10.2021
Certificate 1 in Maritime Operations (GPH)
Sea School International
Sydney02.2022
First Aid Certificate
Sea School International
Sydney, NSW02.2022
RSA
Eot.edu.au
Sydney, NSW03.2022
Timeline
Cafe All-rounder
THE LITTLE PARRY/ WANJU CAFE
01.2024 - Current
Bartender and Waitress
BURRENDAH
04.2023 - 12.2023
Deck Hand
My Fast Ferry NRMA
12.2021 - 03.2023
Retail Worker
FANCY THAT COSTUMES And BALLOONS
12.2019 - 01.2022
Checkout Operator
WOOLWORTHS
06.2019 - 01.2020
Recreational Skipper's Ticket
Amsa Dunsborough
YES Course, Child Care
Tafe NSW
Certificate II in Community Services
Tafe NSW
High School Diploma -
Bradfield Senior College
Certificate 1 in Maritime Operations (GPH)
Sea School International
First Aid Certificate
Sea School International
RSA
Eot.edu.au