Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Tiel Ndolimana

Adelaide,SA

Summary

Dynamic professional with a proven track record in website design and digital marketing, notably at Beacon Media. Expert in responsive design and visual design principles, coupled with exceptional teamwork and problem-solving skills. Achieved significant user engagement improvements and customer satisfaction enhancement through innovative solutions and effective social media management.


Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

3
3
years of professional experience

Work History

Website Designer

04.2021 - Current
  • Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
  • Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
  • Enhanced user experience by designing responsive and visually appealing websites for various clients.

Marketing Specialist

Beacon Media
03.2021 - Current
  • Monitored social media questions and comments and appropriately responded.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Created customized marketing materials to increase product awareness.

Call Center Representative

Datacom
02.2021 - 04.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Charles Campbell College
Paradise, SA
10.2018

Skills

  • Responsive design
  • Visual Design Principles
  • Performance Optimization
  • Wordpress
  • Teamwork and Collaboration
  • Social Media Management
  • Digital Marketing
  • Analytics and SEO
  • Branding
  • Problem-solving skills
  • Customer Service

Hobbies

Golf: handicap 12.7

Footy: local club Athelston football club

Basketball: social player 


Timeline

Website Designer

04.2021 - Current

Marketing Specialist

Beacon Media
03.2021 - Current

Call Center Representative

Datacom
02.2021 - 04.2022

High School Diploma -

Charles Campbell College

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Tiel Ndolimana