Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tien Le

Melbourne,Australia

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

8
8
years of professional experience

Work History

Admission and Student Services Manager

Milestones Education
07.2022 - Current
  • Created a welcoming environment for international students by organizing orientation programs tailored to their needs.
  • Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.
  • Enhanced student enrollment rates by streamlining admissions process and improving communication with prospective students.
  • Followed up immediately when prospects reached out to quickly resolve concerns.
  • Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
  • Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
  • Developed efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
  • Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
  • Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
  • Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
  • Supported student social, emotional, and academic development.
  • Provided information and coordinated referrals for available programs.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Organized and allocated resources required to meet needs of 500 students and 50 instructors.

Team Member

Kmart
09.2020 - 08.2022
  • Contributed to team success by completing jobs quickly and accurately
  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success
  • Operated register to process payments and collect cash payment for order totals
  • Operated material moving equipment to move heavy loads and maintain production levels.

Sales Assistant

Mobile Tech
05.2019 - 02.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Helped customers locate products and checked store system for merchandise at other sites
  • Fielded customer questions to share information about products, availability and pricing
  • Assisted customers with prompt and polite support in-person and via telephone
  • Supported loss prevention goals by monitoring shopper behavior.

Crew Member

McDonald's Fast Food Restaurant
01.2016 - 01.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments
  • Became familiar with products to answer questions and make suggestions
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Kept food preparation area, equipment and utensils clean and sanitary.

Barista

McDonald's Fast Food Restaurant
01.2016 - 01.2019
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service.

Education

Certificate IV - Marketing

RMIT University
Melbourne, VIC

Diploma - Information Technology

Swinburne University of Technology
Melbourne, VIC

Skills

  • Sales
  • Teamwork
  • Client Needs Assessment
  • Customer Complaint Resolution
  • Strong Organization
  • Student Support
  • Program coordination
  • Attention to Detail
  • Relationship Building
  • Flexible Schedule
  • Documentation skills
  • Technical Troubleshooting
  • Work Prioritization
  • School Administration

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Admission and Student Services Manager

Milestones Education
07.2022 - Current

Team Member

Kmart
09.2020 - 08.2022

Sales Assistant

Mobile Tech
05.2019 - 02.2021

Crew Member

McDonald's Fast Food Restaurant
01.2016 - 01.2019

Barista

McDonald's Fast Food Restaurant
01.2016 - 01.2019

Certificate IV - Marketing

RMIT University

Diploma - Information Technology

Swinburne University of Technology
Tien Le