Tien Le
Melbourne,Australia
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Admission and Student Services Manager
Milestones Education
07.2022 - Current
- Created a welcoming environment for international students by organizing orientation programs tailored to their needs.
- Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.
- Enhanced student enrollment rates by streamlining admissions process and improving communication with prospective students.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Supported student social, emotional, and academic development.
- Provided information and coordinated referrals for available programs.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Organized and allocated resources required to meet needs of 500 students and 50 instructors.
Team Member
Kmart
09.2020 - 08.2022
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success
- Operated register to process payments and collect cash payment for order totals
- Operated material moving equipment to move heavy loads and maintain production levels.
Sales Assistant
Mobile Tech
05.2019 - 02.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Helped customers locate products and checked store system for merchandise at other sites
- Fielded customer questions to share information about products, availability and pricing
- Assisted customers with prompt and polite support in-person and via telephone
- Supported loss prevention goals by monitoring shopper behavior.
Crew Member
McDonald's Fast Food Restaurant
01.2016 - 01.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Became familiar with products to answer questions and make suggestions
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Kept food preparation area, equipment and utensils clean and sanitary.
Barista
McDonald's Fast Food Restaurant
01.2016 - 01.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Engendered customer loyalty by remembering personal preferences and allergy information
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service.
Education
Certificate IV - Marketing
RMIT University
Melbourne, VICDiploma - Information Technology
Swinburne University of Technology
Melbourne, VICSkills
- Sales
- Teamwork
- Client Needs Assessment
- Customer Complaint Resolution
- Strong Organization
- Student Support
- Program coordination
- Attention to Detail
- Relationship Building
- Flexible Schedule
- Documentation skills
- Technical Troubleshooting
- Work Prioritization
- School Administration
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Admission and Student Services Manager
Milestones Education
07.2022 - Current
Team Member
Kmart
09.2020 - 08.2022
Sales Assistant
Mobile Tech
05.2019 - 02.2021
Crew Member
McDonald's Fast Food Restaurant
01.2016 - 01.2019
Barista
McDonald's Fast Food Restaurant
01.2016 - 01.2019
Certificate IV - Marketing
RMIT University
Diploma - Information Technology
Swinburne University of Technology