Tien Nguyen
Casula
Summary
Motivated and detail oriented professional with 3 years of experience in customer service, payroll administration and volunteer work. Adept at managing transactions, multitasking in a fast-paced environments and ensuring customer satisfaction. Seeking to leverage my skills in administration and client relations to contribute to a dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Assistant
Elmasry Steel Design and Detailing
05.2024 - Current
- Managed day to day administrative functions, including filing systems, answering phones and responding to emails
- Manage office supplies inventory
- Assisted in preparing spreadsheets, documents for management
- Performed data entry and maintained accurate records in both digital and physical formats
Payroll Clerk
Elmasry Steel Design and Detailing
05.2024 - Current
- Processed payroll for employees, ensuring accuracy in wage calculations, tax withholding and benefit deductions
- Maintain up to date and accurate employee payroll records, including timesheets, overtime, bonuses and leave balances
- Calculate and file payroll taxes, issue year-end tax forms and ensure compliance with federal and state regulations
- Resolve payroll discrepancies by investigating and correcting timekeeping and payroll issues
Missionary/ volunteer work
Volunteer Group
10.2010 - Current
- Assisted and provided guidance on spiritual growth of all ages
- Demonstrated social skills in public speaking and group gatherings
- Experience in reading and writing in Vietnamese
- Experienced speaking to new people during volunteer activities
Sandwich Artist
Subway
09.2020 - 05.2024
- Prepared sandwiches to customer specifications, ensuring accuracy and high quality of ingredients
- Maintained a clean and sanitary work environment, adhering to food safety regulations
- Provided excellent customer service handling complaints and requests promptly and courteously
- Operated cash register, processed payments and balanced till at the end of the shifts
- Assisted in training new employees, ensuring they understood proper procedures and customer service expectations
Education
Certificate III - Accounts Administration
Liverpool TAFE
Liverpool, NSW05.2022
Certificate IV - Business Administration
Liverpool TAFE
Liverpool, NSW05.2021
Certificate III - Business Administration
Liverpool TAFE
Liverpool, NSW10.2020
Skills
- Customer service
- Time management
- Teamwork
- Leadership
- Microsoft word
- Microsoft excel
- Communication skills
Certification
- Certificate III in Business Administration
- Certificate IV in Business Administration
- Certificate III in Accounts Administration
Languages
Vietnamese
Native or Bilingual
Timeline
Administration Assistant
Elmasry Steel Design and Detailing
05.2024 - Current
Payroll Clerk
Elmasry Steel Design and Detailing
05.2024 - Current
Sandwich Artist
Subway
09.2020 - 05.2024
Missionary/ volunteer work
Volunteer Group
10.2010 - Current
Certificate III - Accounts Administration
Liverpool TAFE
Certificate IV - Business Administration
Liverpool TAFE
Certificate III - Business Administration
Liverpool TAFE
- Certificate III in Business Administration
- Certificate IV in Business Administration
- Certificate III in Accounts Administration
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