Tien Pham
2 Baume Crescent McKellar,ACT
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at YK Orthodontics. Proven ability to enhance client satisfaction through effective communication and organization skills. Skilled in appointment scheduling and data entry, consistently improving operational efficiency and fostering long-term client relationships.
Overview
12
12
years of professional experience
Work History
Receptionist and Dental Assistant Dual Role
YK Orthodontics
232/246 Cowlishaw St, Greenway ACT 2900.
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Real Estate Consultant
Phil Property Company
Hochiminh, Viet Nam
04.2021 - 03.2023
- Researched commercial and residential real estate deals.
- Communicated with clients to understand property needs and preferences.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
Customer Service
Blue Sky Restaurant
Ho Chi Minh
02.2013 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Administrative support
Timeline
Receptionist and Dental Assistant Dual Role
YK Orthodontics
08.2024 - Current
Real Estate Consultant
Phil Property Company
04.2021 - 03.2023
Customer Service
Blue Sky Restaurant
02.2013 - 04.2021