Tien Tran
Moonee Ponds,VIC
Summary
Dynamic Business Development Manager with a proven track record at The Advocacy Group, excelling in client relationship building and market research. Spearheaded initiatives that significantly expanded the client base, leveraging team leadership and strategic planning skills. Achieved exceptional customer satisfaction and revenue growth by implementing effective CRM strategies and fostering strong partnerships.
Overview
9
9
years of professional experience
Work History
Business Development Manager
The Advocacy Group
06.2020 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Property Manager
Ray White
01.2016 - 04.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Education
Agents Rep - Real Estate
REIV
Real Estate Institution Victoria04.2010
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Relationship building and management
- Client Relationship Building
- Relationship building and rapport
- Operations
- CRM Management
- CRM Platforms
- Market Research
- Issue Resolution
Timeline
Business Development Manager
The Advocacy Group
06.2020 - Current
Property Manager
Ray White
01.2016 - 04.2019
Agents Rep - Real Estate
REIV
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