Tien Manh Nguyen
Burwood,NSW
Summary
Dynamic Operations Manager, enhancing operational efficiency and fostering customer relationships. Expert in inventory management and staff development, I excel in problem-solving and team leadership, significantly improving performance outcomes and service quality. Fluent in English and Vietnamese, my approach boosts revenue and cultivates a positive work environment.
Overview
7
7
years of professional experience
Work History
Operations Manager
7AM Banh Mi & Coffee House
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Restaurant Manager
OhMyPho Vietnamese Street Food
01.2020 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Kitchen Hand
Gia Hoi Restaurant
04.2019 - 01.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
FOH Team Member
KFC George Street
03.2017 - 06.2018
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
Graduate Diploma - Management
Alice Spring College
Burwood, NSWDiploma - Hospitality Management
Evolution Hospitality Institutions
Sydney, NSW04.2022
Certificate IV - Commercial Cookery
Evolution Hospitality Institutions
Sydney, NSW12.2021
Certificate III - Commercial Cookery
Evolution Hospitality Institution
Sydney, NSW06.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Staff Development
- Customer Relationship Management
- Superb time management skills
- Fluent in English and Vietnamese
- Budgeting and forecasting
- Cost reduction and containment
Reference
+ Kim Quyen Tran, Owner of OhMyPho, trankimquyen1007@gmail.com
+ Nhat Nam Anh Huynh, Owner of 7AM, huynhnhatnamanh@gmail.com
Timeline
Operations Manager
7AM Banh Mi & Coffee House
03.2024 - Current
Restaurant Manager
OhMyPho Vietnamese Street Food
01.2020 - 03.2024
Kitchen Hand
Gia Hoi Restaurant
04.2019 - 01.2020
FOH Team Member
KFC George Street
03.2017 - 06.2018
Graduate Diploma - Management
Alice Spring College
Diploma - Hospitality Management
Evolution Hospitality Institutions
Certificate IV - Commercial Cookery
Evolution Hospitality Institutions
Certificate III - Commercial Cookery
Evolution Hospitality Institution
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