TIEN THANH THUY DANG

- Managed daily operations to ensure smooth functioning of the store, check and track COA documents at the store.

- Managed inventory control, cash control, and store opening and closing procedures.
- Monthly QC reception
- Sales and brewing at the store.
- Training and mentoring new staff members.
- Work with suppliers, manage purchasing, warehousing, shipping and distribution of goods.
- Track reports, data, revenue and labor costs

- Participate in Master Barista and Crew leader courses.

- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

- Developed a successful employee retention plan, reducing staff turnover rates significantly.

- Contribute to the innovation of new food products and the improvement of existing ones : popcorn flavored salted egg, nutrition oat, Hawaiian seaweed popcorn

-Coordinate with other departments to research the market, consumer trends and products.
- Coordinate and communicate product technical information to other departments, transfer technology

- Testing protein, moisture, fat, CH, ash, analysis by using methodologies such as: HPLC, GC, UV/Vis, LC/MS, classical testing, KF

- Maintained a high level of accuracy in test results by following strict quality control procedures.

- Cleaned and sterilized tools and equipment to maximize purity of specimens.

- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.

- Performed testing and quality control using approved laboratory procedures and instrumentation.

- Maintained documentation on tests performed in lab.

- Well versed in almost all of our laboratory works in Raw material team, extensive testing methodologies such as: GC, HPLC, UV/Vis, LC/MS, variety of classical testing, KF

- Establish formulas and processes for new products; modify and improve existing products as required, cost-effectively.
- Coordinate and communicate product technical information to other departments, transfer technology.
- Directly participate in research and create products according to partner requirements. Deliver fully and on schedule as set.
- Product sensory between sample and production products. - Research and develop value-added products, mainly Shrimp, vegan, fish, frozen products, sauces and dips for major markets including the US, Australia and Europe with Halal standards. - Evaluate shelflife, strip test finished products.

- In 18 months of work, developed and launched 3 products: Fajita tacone, bbq sauce, gyoza exported to major markets ALDI Frozen in Australia, US, EU. Improve more than 100 formula and production process bbq exported to major markets ALDI Frozen in Australia, US, EU. Improve more than 100 formula and production process.

-Testing protein, moisture, fat, CH, ash, analysis by using methodologies such as: HPLC, GC, UV/Vis, LC/MS, classical testing, KF

- Develop new projects and improve old products:
In 8 months of work, developed and launched 6 seasoning products: Taco seasoning, Salted seasoning, Chicken seasoning, Japanese seasoning, Cajun seasoning, Ragu Seasoning, exported to major markets such as the US, Australia, Philippines.
Improve formula and production process of Green and Red Chili Salt, 10 types of spices: Bun Bo Hue, Pho Ga, Mi Quang, ...
- Discuss with the director about formula orientation for new markets
- Work with the Manager to set up the entire project schedule.
- Manage project progress to ensure all necessary tasks are well controlled.
- Create formulas and perform Lab testing by following the formula instructions from the Manager
- Work directly with suppliers to collect raw materials/ingredients to build formulas.
- Prepare samples for relevant departments to make product declaration documents, test indicators
- Plan product stability testing to ensure that product design is safe before launch.
- Plan and conduct production testing to replicate formula
- Prepare product information
- Store formulas and establish production processes