Tien Tien Nguyen

· Accepted responsibility for practising safely within the scope of the COVID 19 support role position.

· Collaborated and consulted with the Registered Nurses and other multidisciplinary team members.

· Updated patient's information, patient flow support and post-vaccination observation.

· Appropriately and promptly escalate any identified risks to the Registered Nurse to ensure actions are taken to prevent and minimize harm to consumers and the healthcare workers.

· Communicated effectively with customers from a wide range of backgrounds.

· Served customer in a friendly, customer‑focused manner.

· Manage stressful situations calmly to prevent the escalation of problems.

· Regularly counted and recorded the stock levels in the storeroom, ordering replacement stock as necessary.

· Worked as a team with buddy nurses to practice essential nursing skills, such as monitoring vital signs, blood glucose level, neurological, respiratory and pain assessment, and recognising signs and symptoms for infection or deterioration in patients' conditions.

· Worked with and under the supervision of buddy nurses to prepare and administer medications to patients, carefully followed the 8 rights of medication administration.

· Completed daily collaborative plan care to the allocated patients and delivered patient-centred care as per the care plan.

· Accurately performed Mental State Examinations under buddy nurses' supervision to overview a patient's current conditions.

· Completed progress notes with necessary details on the patient's mental states throughout the shift.

· Effectively worked as a team and liaised with other health professionals, including buddy nurses, doctors, social workers, therapists, psychiatrists, to provide patient‑centred nursing care.

· Efficiently assisted residents with bathing, showering, grooming, and other personal hygiene tasks.

· Safely practiced manual handling with other personal care assistants (PCAs).

· Carefully fed meals and drinks for residents.

· Cooperatively worked with colleagues and PCAs to adhere to an individual resident care plan.