Tierna McCullagh
Blackwater ,QLD
Summary
Resourceful Assistant Administrator known for high productivity and efficient task completion. Possess specialized skills in administrative support, project coordination, and workflow management. Excel at time management, communication, and problem-solving to enhance office operations and team collaboration. Committed to maintaining organization and facilitating smooth execution of administrative duties.
Overview
6
6
years of professional experience
Work History
Assistant administrator & invoicing officer
Coal Fields Mechanical and Towing
Blackwater
09.2024 - Current
- Trusted to organise and run the morning vehicles
- Communicating with the leading hand and supervisor about daily tasks, workload and expectations for the day
- Communicating with customer and providing outstanding level of customer service
- Having an understanding about CMT policies and procedures
- Welcoming and training new staff members
- Invoicing a wide range of companies and private customers
- Implementing new policies and procedures
- Problem solving for each department to maintain timely completion of jobs and meet strict deadlines
- Coordinating and scheduling appointments, deliveries and inspections
- Handling incoming phone calls and all reception and admin emails includes all general enquires, invoicing enquires, quote incoming and outgoing, insurance enquires etc
- Assisting with quotes, data entry, invoicing, ordering parts, vehicle deliveries, RACQ, fleet management
- Handling emergency calls from police and RACQ
Assistant Manager
Allenstown hotel
Rockhampton, QLD
07.2022 - 07.2023
- Working in a fast pasted hospitality environment across 3 different venues as needed with my main venue being the Allenstown Hotel and responding rapidly to changing needs within the leadership team
- Ensuring industry legislation and company policy is adhered too
- Managing venue opening and closing practices ensuring staff and customer safety
- Organising and overseeing customer functions and events held on site
- Managing customer complaints, compliments and feedback ensuring customer satisfaction
- Handling critical incident events in line with company policy and industry standards, pre-empting escalation of issues and proactively problem-solving issues as they arise
- Delegation of staff coverage across the venue during shifts
- Beginning and end of shift float balance and till allocations
- Management and balancing of venue safe and adhering to security procedures regarding safe drops
- Collating end of night banking and completing company policy online banking procedures
- Undertake whole of venue weekly stocktake action and record data using scanning technology and complete data collation and computer uploading procedures
- Staff supervision and in time allocations throughout the venue into different departments to ensure staff coverage and smooth professional service across all areas of the venue
Gaming attendant, bar attendant and receptions
Club Beenleigh
Brisbane, QLD
12.2021 - 05.2022
- Working in a fast pasted hospitality environment in multiple different areas
- Taking a high demand on booking and enquirers about club and around the club
- Studying situations to Pre-emptive solve any problem that may accrue
- Talking to customers over phone and processing payments while entering it into the computer
- Using many different computer programs to enter in customer detail to sign them up to the club, sign up customers for events coming up and entering gaming information to make sure anything if floated correctly
- Clearing all gaming machines after checking all safety producers have been followed and counted all the money matching up with the paperwork
Van Driver / receptions
Followmont Transport
Emerald, QLD
10.2020 - 09.2021
- Communicating with management with any issues, compliments and future changes with companies
- Dedicated to the company by working long hours and taking on extra areas when needed
- Ensuring that I followed all road rules and follow all produces in a out of depot
- Organizing runs to be completed in before the end of my shift and if not completed would communicate that to my manager
Gaming/ Bar Attendant
Allenstown Hotel
Rockhampton, QLD
09.2019 - 10.2020
- Greeting customers in a professional and timely matter and be happy with their service
- Reading docks, make sure they match then running the meals to the gable and make sure everything is correct and fixing any issues they may have
- Following open and closing produces of counted the tills and closing tills at the right time
- Adhering to the gambling Act 2005 produces of payout and cash handling
- Working in multiple different areas to keep customer happy and enjoying their time in our hotel
- Following all procedures in closing the bar and make sure customer know we are closing
Gaming Attendant
The Royal Hotel
Beenleigh, QLD
06.2019 - 09.2019
- Always being available for customers
- Understanding Keno laws and producers
- Memorising customer drink orders to insure they have the best service
- Always having an organise and clean working environment
- Always following policies and procedures
- Understanding of opening and closing procedures
Education
Provide Cardiopulmonary Resuscitation -
St John Ambulance Australia
01.2022
Provide Basic Emergency Life Support -
St John Ambulance Australia
01.2022
Provide First Aid -
St John Ambulance Australia
01.2022
Liquor approved Manger -
Queensland hotels association
01.2022
Responsible management of licensed venues -
Queensland hotels association
01.2022
Diploma in Hospitality Management -
Prestige Service Training
01.2018
Certificate III in Tourism -
Prestige Service Training
01.2017
Certificate III in Hospitality -
Club Training at Sizzler
01.2016
Certificate III Events -
Tafe Queensland
Certificate II in Tourism -
Tafe Queensland
Certificate II in Hospitality -
Blueprint
Skills
- Leadership skills
- Problem-solving
- Conflict management
- Fast learner
- Great communication skills
- Ability to work under pressure
- Time management
- Ability to adapt quickly to changing priorities
- Works well in a team environment
- Invoicing
- Customer service
- Data entry
- Appointment scheduling
- Communication skills
- Document preparation
- Records management
- Problem solving
References
- Tylor Hobart, Workshop Manager, Coal Fields Mechanical and Towing, 0421 279 883
- Melody C, Administration Manager, Coal Fields Mechanical and Towing, 0436 280 961
- Robin Andrews, Project Manager, Qube (LCR Mining) 0429 497 852
Personal Information
Date of Birth: 08/07/99
Timeline
Assistant administrator & invoicing officer
Coal Fields Mechanical and Towing
09.2024 - Current
Assistant Manager
Allenstown hotel
07.2022 - 07.2023
Gaming attendant, bar attendant and receptions
Club Beenleigh
12.2021 - 05.2022
Van Driver / receptions
Followmont Transport
10.2020 - 09.2021
Gaming/ Bar Attendant
Allenstown Hotel
09.2019 - 10.2020
Gaming Attendant
The Royal Hotel
06.2019 - 09.2019
Provide Cardiopulmonary Resuscitation -
St John Ambulance Australia
Provide Basic Emergency Life Support -
St John Ambulance Australia
Provide First Aid -
St John Ambulance Australia
Liquor approved Manger -
Queensland hotels association
Responsible management of licensed venues -
Queensland hotels association
Diploma in Hospitality Management -
Prestige Service Training
Certificate III in Tourism -
Prestige Service Training
Certificate III in Hospitality -
Club Training at Sizzler
Certificate III Events -
Tafe Queensland
Certificate II in Tourism -
Tafe Queensland
Certificate II in Hospitality -
Blueprint
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