Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tierney Papadam

Melbourne

Summary

With over 8 years of experience in the banking industry, I have gained extensive knowledge and expertise in various roles, ranging from frontline branches to contact centres. My deep understanding of the industry enables me coach exceptional bankers.

I am known for my strong organizational skills and am highly adept at managing multiple tasks and prioritizing effectively. I am committed to achieving performance excellence and consistently strive to deliver outstanding results.

Overview

8
8
years of professional experience

Work History

Lead - Universal Banker

Nab
05.2022 - Current
  • Leading a team of 12+ multi skilled Associates across Business Direct, Nab Connect, Merchant Servicing and Merchant & Digital Fulfilment
  • Our main focus is to meet the ever growing customer demand across Business Care
  • Driving a customer first culture through outstanding customer experience by creating advocates for Nab's products and services
  • Focus on continuous improvement through expanding Associate knowledge, coaching and training whilst maintaining proficiency across multiple skills
  • Managing escalations and breaches
  • Experience in workforce management, process and change execution.

Lead - Business Insights & Growth

Nab
02.2020 - 05.2022
  • Customer service and sales role within Business Care leading a team of 14+ Associates to contribute to the growth of Business Care
  • Effective stakeholder management through lead and referral pipelines
  • Coach and motivate Associates to achieve success in service level targets such as NPS, AHT and complaint management
  • Conversation and business acumen coaching to allow Associates to be adaptable to each customer and proactively refer needs to our partners
  • Building capability through account opening and lending training to meet customer and business outcomes

Branch Manager

Suncorp
05.2016 - 02.2020
  • Strong pipeline management of a lending book of $1.3 billion and deposit book of $300 million at the flagship branch in Melbourne
  • Managing insurance sales, business growth and retention
  • Staff management including recruitment training and onboarding
  • Front line audit, risk and compliance management
  • Customer complaints and dispute resolution within SLAs
  • Maintaining outstanding NPS and account activation nationally.

Education

Professional Banking Fundamentals (CQIB) -

Finsia
06.2020

Diploma of Management -

Apex
06.2012

Skills

  • Leadership Skills
  • Customer Service
  • Effective Time Management
  • Adaptability
  • Communication Skills

References

  • Haido Pavlos, Head of Business Direct Docklands, haido.pavlos@nab.com.au, 0476839635
  • Rick Allen, Head of Merchants & Nab Connect, rick.allen@nab.com.au, 0411159515

Timeline

Lead - Universal Banker

Nab
05.2022 - Current

Lead - Business Insights & Growth

Nab
02.2020 - 05.2022

Branch Manager

Suncorp
05.2016 - 02.2020

Professional Banking Fundamentals (CQIB) -

Finsia

Diploma of Management -

Apex

Similar Profiles

CREATE PROFILE
Tierney Papadam