Tiesh Cundell
Toowoomba,QLD
Summary
Local Operations Consultant, with over 9 years experience in the financial industry and a proven track record of sales and excellent customer service skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer service officer
Bendigo Bank
01.2014 - Current
- Completed FSRA qualification
- Provide an excellent level of customer service to new and existing customers
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Utilising LINX to research customers and their current products to ensure they are still suitable
- Using WERB to find the most suitable product/service for the customer
- Handling customer complaints with a high level of professionalism
- Broad knowledge in all of the products and services; risk and compliance requirements
- Capability in using all of the banks programs quickly and efficiently
- Back office jobs: Archiving, stationery orders, filing, KYC checks, EOM reconciliations, day to day task completion
- Broad knowledge in account opening, business accounts, applications for personal loans and credit cards
- Lending experience: taking appointments, using WERB to find the most suitable product for the customer, completing the interview process and the application, loading into LAPS, diary comments, assessing and reviewing/approving loans
- Delivering a professional phone etiquette
- Wide knowledge of PSP use, including loading Discharges correctly
- Competent use of Doxgate and loading relevant paperwork to the system.
Trainee carer
Kate's Place Childcare centre
01.2010 - 01.2011
- Problem solving
- Observe and monitor children play, eating
- Keep records on individual children, including daily observation and information about activities, meals served and medications
- Instruct children in healthy habits - hand washing, toilet hygiene, healthy eating
- Reading to children and singing songs, teaching about different cultures
- Strong communication skills with children and parents
- Organise and participate in play time and games.
Merchandiser
Arnotts
01.2009 - 01.2010
- Arrange products and display fixtures
- Monitoring conditions of the product on display
- Taking orders from customers
- Stock specials bins
- Marketing
- Issuing goods to customers
- Taking charge and initiative.
Skills
- Meticulous Attention to Detail
- Forward-Thinking
- Supervision and leadership
- Organizational Skills
Skill Profile
Proven experience with sales, networking and customer service with the ability to build a strong rapport with customers, staff and stakeholders. Able to work well under pressure while maintaining tact and a good sense of humour with excellent communication and interpersonal skills that contribute to productive and harmonious relations across employees and customers. Active listener with good decision-making skills and able to work co-operatively with others to achieve productive working relationships and outcomes.
Demonstrated ability to work as an individual and as a member of a team with experience in Coaching, training and mentoring skills, including giving feedback.
Familiarity with techniques of management, taking on management of the team whilst Team Leader is away, to delegate tasks, assist with decision making and taking accountability of the results whilst in this position.
Demonstrate independence and initiative in identifying problems and solving them with the ability to apply a range of strategies to problem solving,
Familiar with a range of software packages, including Microsoft Word, PowerPoint, Excel, Internet and Email and efficient with all of Bendigo bank programs.
References
Sammie Johnson
Branch Manager
Clifford Gardens Branch
0417 544 782
Further referees are available upon request
Timeline
Customer service officer
Bendigo Bank
01.2014 - Current
Trainee carer
Kate's Place Childcare centre
01.2010 - 01.2011
Merchandiser
Arnotts
01.2009 - 01.2010