Tifani-Jane Wimpenny

• Developed and maintained new and existing customers through appropriate and ethical methods and relevant internal liaison to optimise quality of service, business growth, and customer satisfaction.
• Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
• Provided regular two-way communication between the client and service delivery team to facilitate the development of profitable business, sustainable relationships, and knowledge of service delivery to identify potential issues and/or opportunities.
• Responsible for client conflict resolution, compliance on client deliverables and resolving issues promptly.
• Assisted finance department in managing outstanding invoices from delinquent accounts, thereby reducing collection periods and improving cash flow management.
• Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

In addition to holding a role in Customer Relations at FVS, I also maintain the company's Australia-wide social media account across multiple platforms. This includes liaising with all branch managers, coordinating content, monitoring engagement, and ensuring consistent brand messaging, while analyzing performance metrics to optimize our digital presence and drive customer interaction.

• Processed quotations based of information provided, seeking out quotes from suppliers
• Processed invoices from call out jobs, quoted works and ad hoc works.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Assisted with bringing invoice and contract disputes to a resolution
• Monitored a shared inbox and processing of emails as appropriate
• Assisted with Internal client account management and handling of customer phone & email queries
• Liaised with suppliers, clients and other internal stakeholders
• Assisted with development and maintenance of training manuals
• Other general administration tasks
• Maintained up-to-date database of contacts, facilitating quick and efficient communication.

• High level Road to a Sale process to achieve sales targets
• Negotiated mutually beneficial deals between the dealership and customers while ensuring adherence to company policies and guidelines.
• Co-ordination of delivery process with multiple teams of the business for customer collection of vehicle
• Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
• Control storage of stock and sold vehicles in the showroom and storage yard
• Regularly meeting monthly sales targets and kpi’s
• Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
• Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
• Constantly increasing product knowledge
• Maintaining a high level appearance office environment
• External sales outside of dealership

• Assisted in maintaining an organized showroom floor that showcased featured models while keeping inventory accessible for viewing or demonstrations.
• Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
• Organized and managed test drives for potential buyers to facilitate informed decision making.
• Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
• Responded to customer enquiries via telephone and email.
• Completed registration paperwork and sales documentation.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.