Tiffani Dobson
Bellbird,NSW
Summary
Enthusiastic and hardworking Stylist Assistant motivated to serve customers and learn new techniques. Knowledgeable about current trends and skilled in steering clients toward flattering cuts. Keeps work areas clean and neat for maximum appeal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Apprentice Hairdresser
Milk And Honey Hair
03.2023 - Current
- Enhanced client satisfaction by providing high-quality haircuts, colour services, and styling techniques.
- Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
- Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
- Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
- Supported salon growth through active participation in local community events showcasing hairstyling talents.
- Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
- Delivered outstanding results under pressure during peak hours while maintaining composure.
- Enabled seamless appointment scheduling using digital tools such as online booking platforms.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Contributed to the salon''s success by actively participating in promotional events and marketing initiatives.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Attended professional development workshops to stay current on industry trends and advanced styling techniques.
Apprentice Hairdresser
Erics Hair Studio
05.2022 - 02.2023
- Developed strong relationships with clients through excellent communication and customer service skills.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
- Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
- Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
- Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
- Delivered outstanding results under pressure during peak hours while maintaining composure.
- Enabled seamless appointment scheduling using digital tools such as online booking platforms.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Assisted hair stylists with colorwork by applying base colors and toners.
Retail Assistant
Chicken Fish
12.2020 - 05.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Supported store success by regularly monitoring competitor activity and adjusting strategies accordingly.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Education
Galston High School
Galston, NSWCertificate 3 in Hairdressing
TAFE Medowbank
Ryde, NSWSkills
- Industry Trends
- Marketing
- Client Services
- Hair Washing and Blow Drying
- Time management
- Hair straightening
- Attention to detail
- Customer service
- Blow-drying mastery
- Client consultation
- Adaptability
- Professionalism
- Product knowledge
- Active listening
- Effective communication
- Multitasking
- Stress management
- Punctuality
- Color application
- Reliability
- Appointment Scheduling
- Cash Register Operation
- Digital Recordkeeping
- Payment Processing
- Relationship Building
- Social Skills
- Social Media Marketing
- Data Entry
- Desktop and Laptop Computers
- Health Code Compliance
- Adaptable to Changing Client Needs
- Tool, Equipment, and Surface Sanitizing
- Problem-solving abilities
- Social media promotion
- Team collaboration
- Salon maintenance
- Conflict resolution
Timeline
Apprentice Hairdresser
Milk And Honey Hair
03.2023 - Current
Apprentice Hairdresser
Erics Hair Studio
05.2022 - 02.2023
Retail Assistant
Chicken Fish
12.2020 - 05.2022
High School Education
Galston High School
Certificate 3 in Hairdressing
TAFE Medowbank
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