Tiffannie Te Runa

Administration officer - Emergency Call Centre Agent – providing patient care and booking emergency dental appointments.

• Provide high quality confidential administration support to the team.
• Receptionist front desk checking in all patients and rescheduling patient appointments.
• Act as a primary point of contact for all incoming and outgoing communication.
• Screen calls and re-direct where appropriate, answer routine queries and prioritize calls.
• Coordinate appointments for various meetings with relevant staff on behalf of the team and perform secretariat function for relevant meetings as appropriate.
• Organize travel arrangements as required and maintain area filing.
• Manage and organize all aspects of the office requirements including stationery and office equipment orders, equipment maintenance and repairs.
• Identify areas for improvements and recommend/implement enhancements to existing administrative practices.
• Work autonomously, utilizing discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organize meetings and appointments.
• Maintain confidentiality and utilize tact and discretion.
• Screen, triage and book up to 250 emergency dental appointments per day for Townsville, Wide Bay and Sunshine Coast Health Service regions in a high-volume call Centre environment.
• Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
• Contribute to high professional standards for administration services by resolving day to day operational issues related to procedures and staff within the team, assisting with review and development of work practices and procedures.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create a pleasant and easy experience.
• Emphasized product specifications to meet customer needs.
• Described product highlights and benefits to help guide purchasing decisions.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Stayed current on company promotions and package options to promote offerings during regular service connections.
• Travelled to different locations to plan and set up studio.
• Took photos from different angles and perspectives to capture perfect images.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Leveraged camera gear and equipment to express creative vision.
• Displayed portfolio to show off best work to potential clients and promote skills and value.
• Assisted clients with creative ideas for photography needs.

• All aspects of chair-side, including charting, treatmentplanning/coordination, enhanced Primary Care program & clinicalnote taking
• Up to date sterilisation techniques & infection control- Wide range of reception duties including; processing payments,
• Hicaps, eftpos and appointment taking
• This practice is paperlessso filing is not required
• Appointment management and all aspectsof patient care
• Good knowledge of “Exact” program- Sound computer skills- Taking alginate impression & pouring/grinding models.

• All aspects of chair-side, including charting, treatmentplanning/coordination, enhanced Primary Care program & clinicalnote taking
• Up to date sterilisation techniques & infection control- Wide range of reception duties including; processing payments,
• Hicaps, eftpos and appointment taking
• This practice is paperlessso filing is not required
• Appointment management and all aspectsof patient care
• Good knowledge of “Oasis” & “Sidexis” program- Sound computer skills- Assisting and creating CEREC crowns
• Taking impressions for NTI splints & pouring/grinding models.

• All aspects of chair-side- Up to date sterilisation techniques & infection control- Wide range of reception duties including; processing payments,
• Hicaps, eftpos, filing
• Appointment management and all aspects ofpatient care
• Sound computer skills