Tiffany Aulestia
Summary
Proven track record in customer service and cash handling, demonstrated at Pizza Pizza, where I excelled in multitasking and maintaining high accuracy in financial transactions. Leveraged patience, empathy, and work ethic to enhance guest experiences and achieve positive feedback, showcasing reliability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Cajera
Pizza Pizza
2020.01 - 2022.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Mesera
El Palacio De La Tilapia
2018.06 - 2019.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Receptionist and Waitress
Urbanización La Colina
2018.02 - 2019.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Maestría En Psicología - Psicología
Universidad Central Del Ecuador
Ecuador, QuitoSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
Timeline
Cajera
Pizza Pizza
2020.01 - 2022.06
Mesera
El Palacio De La Tilapia
2018.06 - 2019.12
Receptionist and Waitress
Urbanización La Colina
2018.02 - 2019.10
Maestría En Psicología - Psicología
Universidad Central Del Ecuador