Tiffany Brock
Greenbank,QLD
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
CEX
2023.11 - 2024.04
- Managed daily operations to ensure smooth functioning of stores, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Professional Body Piercer
Unicorn Piercing Professionals
2023.01 - 2023.07
- Provided outstanding customer service and sales options to clients
- Set appointments, completed general office tasks and maintained professional and friendly standards of customer service
- Order Jewellery, Take phone calls, set appointments, customer service, sales, cleaning, sterilisation and piercing
- Maintain clean equipment and standard safety procedures
- Front desk work dealing with customer satisfaction
- Prepped Piercing set-up and sterilised equipment to Infection Control Standards
- Maintained outstanding customer service within fast paced environments.
Assistant Manager
Honey Birdette
2021.08 - 2022.07
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increases sales revenues by promoting complementary products and educating customers about store promotions.
Skills
- Directing Team Members
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Store Merchandising
- POS Systems
- Team motivation
- Store Opening and Closing
References
- CEX Mount Gravatt Duty Manager, Kat, 0423 643 482
- Unicorn Piercing Professionals Store Manager, Kristen, 0411 106 649
- Honey Birdette Store Manager, Leona, 0412 019 964
- Skin Kandy Store Manager, Fayth, 0403 273 366
Certification
- Certified in Professional Body Piercer - EZE Training
- Certified in Maintain Infection Control - EZE Training
- First Aid Certified - Australia Wide First Aid
Timeline
Store Manager
CEX
2023.11 - 2024.04
Professional Body Piercer
Unicorn Piercing Professionals
2023.01 - 2023.07
Assistant Manager
Honey Birdette
2021.08 - 2022.07
- Certified in Professional Body Piercer - EZE Training
- Certified in Maintain Infection Control - EZE Training
- First Aid Certified - Australia Wide First Aid
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