TIFFANY CRAKER
Rivervale
Summary
With a background in administration and ongoing studies in primary school teaching, I offer a versatile skill set suited for the role of before and after school care coordinator. My commitment to exceptional customer service, backed by relevant certifications such as a Working with Children Check and first aid certificate, ensures a safe and nurturing environment for children. My experience as a customer service supervisor has honed my leadership skills, making me well-prepared to manage the challenges of coordinating care activities effectively. I am eager to contribute my administrative expertise and passion for childcare to your team.
Overview
9
9
years of professional experience
Work History
Education Assistant
Mulberry Tree Kindy And Daycare
02.2024 - Current
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
Receptionist & Sales Consultant
Goodlife Health Club, Perth City
03.2023 - 02.2024
- Greet and check-in gym members
- Answer phones and direct calls to the appropriate party
- Respond to member inquiries and concerns
- Maintain a clean and organized reception area
- Process membership payments and cancellations
- Monitor gym access and security
- Maintain accurate membership records
- Assist with general administrative tasks as needed
- Meet or exceed monthly sales goals.
Receptionist
Golden Eggs
03.2022 - 03.2023
- Answering phones and allocating calls to appropriate people
- Using Sage Evolution to input customer orders, create invoices or credit notes and edit customer details
- Scan documents such as customer invoices and mail
- Greet customers and visitors, taking them to the board room and making sure they are comfortable
- Answer emails in a timely manner, forwarding them to suitable departments or managers
- Keeping the office clean and tidy everyday
- Assisting the accounts department with daily banking of cheques and cash
- Mult-tasking and prioritising different tasks throughout the day when different issues arise.
Retail Assistant
Elm Lifestyle
10.2020 - 05.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Logged reports, expenses, receipts and sales documents into digital database
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Service Supervisor
Woolworths
11.2015 - 11.2021
- Handled customer complaints and inquiries
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Processed 20+ online orders daily, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process
- Answered live online chats to give quick answers and solve problems faster.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Catering Assistant
Cater Care
09.2017 - 06.2019
- Delivered catered food and supplies to facility for on-time set-up
- Provided friendly, courteous service to create memorable moments for guests
- Assisted customers with prompt and polite support in-person and via telephone
- Cleaned and organized kitchen stations to promote team efficiency.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
Education
Provide First Aid And Provide CPR -
St John Of God
05.2024
Certification IV In Work, Health and Safety -
WA SKILLS TRAINING
Bunbury, WA07.2016
Skills
- Communication
- Organisation
- Task Prioritization
- Microsoft Office Suite
- Problem Solving
- Self-Motivated
- First Aid
- Caring and Responsible
References
- Aileish Wilson, Woolworths, Supervisor, 61423700928, aileish.wilson@hotmail.com
- Tenayah Simbas, Woolworths, Supervisor, 61402632365, tenayah27@gmail.com
Timeline
Education Assistant
Mulberry Tree Kindy And Daycare
02.2024 - Current
Receptionist & Sales Consultant
Goodlife Health Club, Perth City
03.2023 - 02.2024
Receptionist
Golden Eggs
03.2022 - 03.2023
Retail Assistant
Elm Lifestyle
10.2020 - 05.2022
Catering Assistant
Cater Care
09.2017 - 06.2019
Service Supervisor
Woolworths
11.2015 - 11.2021
Provide First Aid And Provide CPR -
St John Of God
Certification IV In Work, Health and Safety -
WA SKILLS TRAINING
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