Tiffany Dyer
Wallan,Australia
Summary
Dynamic and accomplished mental health team leader with over 3 years of leadership experience in driving results. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
14
14
years of professional experience
Work History
Team Leader – Counselling
Nexus Primary Health
01.2021 - 06.2024
- Provide counselling staff with support and direction
- Undertake managerial or specialised functions under a wide range of conditions to achieve results in line with organisational goals
- Develop work practices and procedures, problem definition and planning
- Provide advice on matters of complexity within the Counselling function in particular Head2Health and LIFT Stepped Care models
- Control and co-ordinate the department within budgetary constraints
- Supervise/manage the operation of a work area and monitor work outcomes.
Counsellor
Nexus Primary Health
01.2018 - 01.2021
- Provided mental health counselling and clinical care coordination to consumers with complex needs in the LIFT Stepped Care Program within the Nexus Counselling Team
- Worked as part of the multidisciplinary team using the clinical staging model to assess and deliver mental health treatment to consumers
- A key component of the role is the assessment and management of clinical risk for consumers living in the community with moderate to severe mental health needs.
Senior Clinician - PHaMS Program
Nexus Primary Health
01.2016 - 01.2018
- Assisted in the recovery of people whose lives are severely affected by mental illness
- Supported people to manage their daily activities
- Helped people to access the services they need when they need them including accommodation, social support, health, welfare and employment services
- Building their personal capacity and self-reliance and increasing their levels of community participation.
Complex Care Coordinator/Clinician – Victorian Bushfire Appeal Fund
Nexus Primary Health
01.2015 - 01.2016
- Work as the lead agency to support those impacted by Bushfire events
- Manage a budget of $250,000
- Provide strength based, goal focused, and recovery support across a complex care coordination framework
- Provide quality and accountable services to the community within program guidelines
- Provide education around the program and trauma related issues to hospital professionals who also work in the fire affected areas
- Present sessions to community members out of hours, around accessing the services on offer through Nexus and post disaster management.
Senior Residential Support Worker (Learning Disabilities)
The Durnford Society
02.2014 - 12.2014
- Implementing personal support plans which focus on the individual’s welfare, needs, wants and interests inclusive of advocacy
- Providing high level care to adults with profound learning disabilities, complex health issues, and challenging needs in terms of their behaviour and emotional, psychological and developmental well-being
- Communicating with key agencies & service providers in the local community
- Washing, bathing, bed bathing and showering patients
- Risk management and updating risk assessments for service users
- Administering medications on a daily basis whereby responsibility is held for the day to administer controlled drugs to residents within the home and additional responsibility of being port of call should a resident fall ill throughout the shift, and any issues that may arise with staff
- Maintain up to date care plans for residents and daily updates of individuals in their communication files
- Provide in-depth, clear and concise handovers at end of 12 hour shift
- Infection Control.
Domiciliary Care
Prestige Nursing + Care
10.2013 - 02.2014
- Personal hygiene needs
- Dressing and undressing service users
- Assistance with eating and drink and meal/beverage preparation
- Moving and handling in compliance with Health and Safety Legislation
- Washing, denture and mouth care, bathing and dealing with problems associated with incontinence
- Applying medicated ointments
- Maintain up to date reports in line with the clients care plan
- Work in hospice, geriatric care facility, residential homes for adults with Learning Difficulties and elderly with organic mental health conditions such as Dementia
- Provided 1:1 support on a regular basis.
Home Based Outreach Support Worker/Respite Worker/Day Program Support Worker
Mental Illness Fellowship Victoria
06.2011 - 09.2013
- Provide a range of psychosocial rehabilitation support strategies that promote and support social inclusion for people with mental illness aged between 16 to 64
- Manage the Intake and Assessment for Lower Hume Region
- Work with clients to identify areas of need using key assessment and outcome measure tools
- Maintain up to date knowledge of the Mental Health Act
- Experience working with participants with varying diagnosis such as schizophrenia, bipolar, borderline personality disorder, depression, drug and alcohol dependencies, adjustment disorder, eating disorder, dual diagnosis, autism, generalised anxiety disorder, PTSD, dysthymia and obsessive compulsive disorder
- Provide education to secondary school students within the catchment on the topic of stigma and mental health and the various types of mental illness, debunking myths, suicide and what it means to be a carer
- Understanding of psychiatric drugs, classes, dosage forms and adverse side effects
- Experience with Clopine/Clozapine and the importance of compliance and regular monitoring.
Health Promotion Project Manager
BUPA Wellness Pty Ltd trading as PEAK Health Management
12.2010 - 05.2011
- The management, coordination and administration of wellness programs and services for corporate clients on a state and national basis and across several locations
- Client liaison and relationship management on a daily basis
- Total coordination of the services provided to client portfolio with multimillion dollar contracts
- Implement healthy and beneficial activities to corporate health promotion plans
- Secured ongoing contracts with large corporate companies such as Optus
- Working with precise budgets, KPI's and timelines
- Experience in report writing working with statistics and deadlines
- Activities that are currently managed include: Health Appraisals, Heart Health Checks (varying levels), Mental Health Seminars, Diet Consultations, Bone Density Screenings, Blood Pressure & Cholesterol Testing, Type 2 Diabetes Risk Assessments and Lung Function Screenings
- Relationship building and maintenance with key organisations such as Diabetes Australia, National Heart Foundation, The George Institute for International Health, Bone Density Testing Australia, Australian Red Cross Blood Service and BreastScreen Victoria.
Education
Graduate Certificate of Mental Health Practice -
Griffith University
01.2016
Bachelor of Arts (Public Relations) - Public Relations/Sociology
Deakin University
12.2010
Graduate Certificate Health Promotion -
Deakin University
12.2010
Victorian Certificate of Education -
Assumption College Kilmore
11.2004
Skills
- Ability to deliver high quality care
- Computer skills (Microsoft Word, Excel, PowerPoint, Publisher, Outlook Express, TrakCare, Fixus)
- Resilience
- Effective communication
- Team motivation
- Attention to Detail
- Time management
- Teamwork and Collaboration
Affiliations
- Royal College of Nursing Australia, 02/2012,
- Australian Health Promotion Association, 12/2010,
Licensescertificates
- NDIS Worker Screener Check
- Full Victorian (Australian) Drivers License
- Victorian Working with Children's Check
References
- Kathryn Wearne, Former Manager - Specialist Family Violence Program, Nexus Primary Health, 0403 680 205
- Daniel Ciccosillo, Executive Manager - Health and Community Services, Nexus Primary Health, 0438 133 338
- Amanda Mullins, Chief Executive Officer, Nexus Primary Health, 0428 908 029
- Mr Jarrod Woolley, 0421 496 059
Training
Accredited Mental Health First Aid Instructor, October 2017
Timeline
Team Leader – Counselling
Nexus Primary Health
01.2021 - 06.2024
Counsellor
Nexus Primary Health
01.2018 - 01.2021
Senior Clinician - PHaMS Program
Nexus Primary Health
01.2016 - 01.2018
Complex Care Coordinator/Clinician – Victorian Bushfire Appeal Fund
Nexus Primary Health
01.2015 - 01.2016
Senior Residential Support Worker (Learning Disabilities)
The Durnford Society
02.2014 - 12.2014
Domiciliary Care
Prestige Nursing + Care
10.2013 - 02.2014
Home Based Outreach Support Worker/Respite Worker/Day Program Support Worker
Mental Illness Fellowship Victoria
06.2011 - 09.2013
Health Promotion Project Manager
BUPA Wellness Pty Ltd trading as PEAK Health Management
12.2010 - 05.2011
Graduate Certificate of Mental Health Practice -
Griffith University
Bachelor of Arts (Public Relations) - Public Relations/Sociology
Deakin University
Graduate Certificate Health Promotion -
Deakin University
Victorian Certificate of Education -
Assumption College Kilmore
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